Dania Khan
Riverside,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative II
Charter Communications• Spectrum
Ontario, CA
04.2023 - 08.2024
- Company Overview: An Internet and Voice Repair Customer Service Representative assists customers with troubleshooting issues related to internet connectivity, speed, and voice call quality
- I diagnose problems, provide step-by-step solutions, and communicate clearly to resolve technical issues, often walking customers through resetting devices like modems, routers, or phones
- I used diagnostic tools to analyze network performance, escalate complex problems to advanced teams, and schedule technician visits if necessary
- With strong communication, technical skills, and patience, they ensure customer satisfaction by resolving issues efficiently, educating users on optimizing their service, and following up to confirm problems are fixed
Nursing assistant
Clipboard Health
12.2021 - 04.2023
- I served as a Nursing Assistant in an assisted living facility, where I supported residents with daily activities such as bathing, dressing, grooming, mobility, and meals. I monitored their health, documented any changes in condition, and reported concerns to the nursing staff to ensure timely care. I provided compassionate, dignified support while maintaining a safe and comfortable environment for each resident.
Store Protection Specialist
Ross
Riverside
02.2019 - 11.2021
- Enhanced store security by conducting regular patrols and monitoring CCTV systems.
- Coordinated with external security vendors to ensure the proper functioning of electronic security systems, including CCTV cameras and alarm systems.
- Maintained detailed records of all security-related activities, ensuring accurate documentation for reporting purposes and future reference.
- Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
Education
Nursing assistant -
Riverside city College
Riverside, CA12.2021
High school -
Options for youth charter school
Sacramento, CA05.2019
Skills
- Computer literacy
- Bilingual
- Problem-Solving
- Adaptability
- Work Ethic
- Emotional Intelligence
- Communication
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Representative II
Charter Communications• Spectrum
04.2023 - 08.2024
Nursing assistant
Clipboard Health
12.2021 - 04.2023
Store Protection Specialist
Ross
02.2019 - 11.2021
Nursing assistant -
Riverside city College
High school -
Options for youth charter school