Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Dania Serrano

West Palm Beach

Summary

Dynamic Lead Pharmacy Technician at Publix Pharmacy with expertise in data analysis and database optimization. Proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in problem-solving and project management, successfully developed solutions that achieved significant cost savings while training staff to uphold high service standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

Publix Pharmacy
Palm Springs
08.2022 - Current
  • Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
  • Optimized existing database structures for better performance on analytics tasks.
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Scheduled appointments for patients using the electronic health records system.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.

Data Entry Clerk

Infinity Sales Group
Palm Beach
01.2023 - 06.2025
  • Updated existing records with new or revised information as needed.
  • Compiled reports based on gathered information.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Maintained confidentiality of sensitive information.
  • Checked source documents against entered data to ensure accuracy.
  • Prepared summaries of daily work completed for review by supervisors.
  • Utilized specialized software applications related to the job role.
  • Followed up on pending tasks until completion.
  • Operated various office equipment such as scanners, printers. when required.
  • Assisted colleagues with resolving any issues related to data entry operations.

Warehouse Worker

Aldis Warehouse
Royal Palm
06.2022 - 08.2023
  • Operated scanners, computers, and other equipment to track orders.
  • Received and tracked incoming inventory shipments.
  • Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
  • Ensured that all safety protocols were followed while operating material handling equipment.
  • Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
  • Followed established procedures regarding hazardous materials handling and packaging requirements.
  • Participated in continuous improvement initiatives to increase efficiency.
  • Recorded item numbers and quantities picked on pick sheets or computer terminals.

Education

Associate of Science - Computer And Information Sciences

Keiser University
Fort Lauderdale, FL
08-2026

Skills

  • Data analysis
  • Database optimization
  • Programming languages
  • Customer service
  • Project management
  • Problem solving
  • Advanced math skills
  • Workflow optimization

Certification

  • Registered Pharmacy Technician
  • State certified vaccinator
  • Certified in Word; Excel; PowerPoint

Languages

English
Native/ Bilingual
American Sign Language
Professional

References

References available upon request.

Timeline

Data Entry Clerk

Infinity Sales Group
01.2023 - 06.2025

Lead Pharmacy Technician

Publix Pharmacy
08.2022 - Current

Warehouse Worker

Aldis Warehouse
06.2022 - 08.2023

Associate of Science - Computer And Information Sciences

Keiser University

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