Dania Stewart
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated Customer Service Representative with extensive experience in typing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon call center
Houston, TX
02.2023 - 04.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Call Center Representative
CVS Pharmacy
Houston, TX
08.2021 - 02.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Representative Assistant
Alcon Manufacturing call center
Houston , Tx
11.2019 - 05.2020
- Greeted visitors and answered incoming telephone calls professionally.
- Organized files, documents, and other materials related to office operations.
- Maintained database of customer information including contact details, preferences, order history.
- Assisted in the preparation of presentations, reports and correspondence for senior management.
Education
High School Diploma -
Westbury High School
Houston, TX06-2020
Skills
- Data Entry
- Scheduling
- Report Generation
- Paperwork Processing
- Customer Service
- Technical Support
- Hardware and software updates
- Customer Support
- Sales Reporting
Timeline
Customer Service Representative
Amazon call center
02.2023 - 04.2024
Call Center Representative
CVS Pharmacy
08.2021 - 02.2022
Representative Assistant
Alcon Manufacturing call center
11.2019 - 05.2020
High School Diploma -
Westbury High School