Dania Torres Hernandez
Perris,CA
Summary
Talented young healthcare professional dedicated to patient satisfaction. Meets targets consistently through timely, error-free work and compliance with best practices. Skilled in obtaining samples and communicating with patients.
Overview
1
1
year of professional experience
Work History
Extern Student Phlebotomist
South West Hospital And Health Service
02.2024 - 02.2024
- Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
- Increased clinic efficiency through diligent inventory management and timely ordering of medical supplies.
- Improved overall patient experience with compassionate bedside manner and clear communication.
- Assisted in training new interns, ensuring proper phlebotomy techniques were followed.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Demonstrated adaptability by quickly learning new equipment and technology used in blood collection processes.
Customer Service Representative
Auto International Insurance
08.2023 - 02.2024
- Used POS system to process payment transactions
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Handled customer inquiries, payments and service requests
- Answered inbound calls to handle various concerns, set appointments and close sales
- Delivered fast and friendly service to handle questions and service complaints
- Managed customer calls efficiently in fast-paced call center environment
- Built trusting relationship with customers to better understand needs
Cashier
La Buffadora
01.2023 - 08.2023
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Offered customers information about upcoming promotions and available items
- Gave customers full attention and attended to their needs
Education
Certification - Phlebotomy
California Phlebotomy School
Murrieta, CA01.2024
Skills
- Appointment Scheduling
- Hospitality and Accommodation
- Patient Confidentiality
- Venipuncture
- Specimen Transportation
- Health Education
- Blood Collection
- Specimen Preparation
- Sample Labeling
- Patient Care
- Venipuncture and Capillary Puncture
- Specimen Collection and Storage
Languages
Spanish
Native or Bilingual
Timeline
Extern Student Phlebotomist
South West Hospital And Health Service
02.2024 - 02.2024
Customer Service Representative
Auto International Insurance
08.2023 - 02.2024
Cashier
La Buffadora
01.2023 - 08.2023
Certification - Phlebotomy
California Phlebotomy School
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