Daniah Jerez
Lululemon
Cypress,TX
6
years of professional experience
Customer Service Supervisor with retail and front-of-house experience in phone support, returns, guest resolution, and register training. Handles 10–20 customer calls per day, supports smooth transaction flow, and helps new staff learn service procedures and checkout systems. Brings a calm, polished approach to keeping service standards high across busy shifts.
Work History
Guest Experience Lead
11 Months- I lead the sales floor during shifts and performance manage educators to ensure that our guests are having the best possible experience in our store. I manage the Educators to ensure they are upholding their role responsibilities and also aid in their growth and development. I contribute to and make sure that we have an inclusive and inviting workplace.
- (City Centre)
- (Highland Village)
Full time Educator
1 Year 6 Months- I assist guests on the floor to help meet their needs as well as making product recommendations based on what they're wanting. Answering phone calls to find products, or help with any questions they may have. Making sure that every guest feels welcomed and has a great experience in my store.
- Developed and implemented engaging educational programs to enhance customer knowledge of products.
- Facilitated workshops and events to promote community engagement and brand loyalty.
- Collaborated with team members to create an inclusive learning environment for diverse clientele.
Sales Associate
6 Months- Handled guest resolutions while ensuring that all attendees were greeted and checked in for their classes, and processed membership sales and clerical duties.
- Delivered exceptional customer service to enhance member experience and retention.
- Assisted in onboarding new members, providing guidance on fitness programs and studio policies.
- Collaborated with team to maintain cleanliness and organization of fitness equipment and studio space.
Customer Service
4 Months- Processed customer returns and fulfilled online orders to enhance customer satisfaction. Answered phone calls, addressing customer inquiries and efficiently transferring them to appropriate departments.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Led cashiers and associates in providing thoughtful customer service.
- Provided customer service on accounts and resolved problems.
Sales associate
1 Year 6 Months- Assisted customers on the sales floor and answered phone calls to address inquiries and enhance customer satisfaction. Served as a primary customer service representative, training new employees on register system usage to ensure smooth operations. Managed back stock and replenished sales floor to maintain product availability and organization.
- Assisted in daily operations by managing customer inquiries and providing exceptional service.
- Developed product knowledge to effectively promote fitness programs and membership options.
- Collaborated with team members to ensure smooth studio operations and maintain high standards.
Education
High School Diploma
Skills
Guest resolution
Customer assistance
Sales training
Staff coaching
Shift leadership
Restocking
Inventory replenishment
Register operations
Sales floor support
Team supervision
KPI reporting
Schedule management
Sales forecasting
Store opening & closing
Timeline
Guest Experience Lead
Lululemon
2024.01 - 2024.12Read More
Full time Educator
Lululemon
2022.07 - 2024.01Read More
Sales Associate
Orangetheory Fitness
2022.02 - 2022.08Read More
Customer Service
Home Depot
2020.08 - 2020.12Read More
Sales associate
Bed Bath and Beyond
2018.11 - 2020.05Read More
Collierville High School
High School Diploma
Read More