Dania K. Siddiqui
Katy
Summary
Seeking a challenging position, in a dynamic organization that will permit me to utilize the skills I have developed during my studies and my professional work experiences, and will allow professional growth with an opportunity to excel.
Professional with background in leadership and operational excellence, ready to drive strategic initiatives and streamline processes. Known for fostering team collaboration and delivering consistent results, adapting effectively to evolving demands. Expertise spans project management, strategic planning, and stakeholder communication. Possesses strong problem-solving abilities and proactive mindset, ensuring organizational goals are met efficiently and effectively.
Overview
11
11
years of professional experience
Work History
Assistant Director
Kiddie Academy
10.2019 - 05.2020
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
Sales Manager (Home, Men’s, Women’s Clothing and Customer Service)
MACY’S
05.2016 - 07.2018
- Resolves customer concerns in a timely and empathetic manner
- Improve overall customer satisfaction by implementing realistic targets and demonstrating accountability
- Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism
- Manages inventory control/shrinkage by conducting weekly and monthly counts
- Responsible for creating detailed sales action plans which assisted in the coaching of sales representatives to improve performance
- Reinforced company initiatives by providing additional job training to update employees on new policies, new services and operational changes through product knowledge seminars, and goal setting strategies
- Develop, assign and monitor sales goals for retail personnel
- These goals are determined based on what the company was looking for plus what the location needed to show growth and improvement
- Responsible for day to day operations and management- hiring, training and overseeing 40 retail staff, effectively implemented annual performance reviews
- Improved in store sales by organizing events for new products and services
- Creates business plans based on volume projections and previous years' business to exceed financial goals for individual employees
- Create work schedules and planner for day to day operational functions
- Manage Buy online pick up in store operations
- Planned and promoted events to boost department sales
Front End Supervisor
ROSS
10.2015 - 04.2016
- Company Overview: (Dress For Less)
- Assist with the maintenance and merchandising of the store to maintain neat, orderly, and well stocked and appealing displays
- Demonstrated advanced product knowledge and built quality customer relationships that result in ensured friendly and professional interactions with all guests
- Prioritize account management, POS operations, customer service problem-solving and relationship building in fast-paced setting
- Maintained a clean and organized department according to company guidelines
- Strived for quick complaint resolution, ability to resolve problems on the first call and avoid escalation of issues
- Motivated team by promoting teamwork, rewarding positive behavior, and encouraging optimism
- Lead team by providing crucial business training in self-reliance, spirit to succeed and vital ability to successfully communicate with people from all socio-economic backgrounds
- Built and maintained strong client relationships to ensure leads, future business and maximum productivity
- Trained and supervised employees in customer service, cashiering, reconciling receipts and computer data entry
- Trained new employees on basic customer service techniques and procedures
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
- Assist with markdowns, pricing and merchandising
- (Dress For Less)
Sales Associate
KOHL’S
04.2012 - 01.2013
- Followed “Customer First” policies and procedures
- Set sales planners and planograms according to season and the changing needs of the company
- Provided excellent customer service while working under constant deadlines
- Performed tasks including but not limited to: processing credit applications, point of sale purchases, customer support, respond to inquiries, & customer database entries, document filing, and other miscellaneous tasks as requested
- Drove sales through upselling products based on customer's past purchases and preferences
- Went beyond what was expected of me to provide the customer with the best service available during their shopping experience
- Improve customer service and streamlined reservations procedures
- Pioneered new accounts and maintained a strong, growing customer base
- Assisted in marketing efforts while building rapport with customers by inviting them to special store events
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
Production Stage Crew
CAPITAL UNIVERSITY
08.2009 - 05.2012
- Lead a group of Props and Lighting Technicians delegating specific responsibilities in set-up production and tear-down
- Build scaffolding arches braces etc
- Used to hold and stabilize lighting and sound equipment as well as props and backdrops
- Build paint and assemble sets and backdrops for each scene of production
- Plan and assemble lighting fixtures including backlights spotlights and flood lights
- Assist sound technician with placement of sound equipment
- Route all wires from sound and lighting in an organized manner to avoid shortage and cord confusion
- Operate props and lighting responding to change signals when needed during live performances
- Supervised, supported and created plans for stage crews, assistant stage managers, board operators, etc
- Ensured the director's and designer's visions are carried out and maintain them after production has opened
Education
Bachelor of Arts - Leadership and Management
Capital University
Columbus, OH05.2012
High School Diploma - General Sciences
Pickerington High School Central
01.2008
Skills
- Over Seven years of extensive experience in retail sales and customer service
- Good organizational and time management skills
- Handled recruitment, training and development of employees
- Exceptional interpersonal and communication skills
- Demonstrated ability to work quickly and efficiently
- Aware of current sales trends and developments in local market
- Diligent worker with excellent communication and teamwork skills
- Track record of maintaining current knowledge of company’s products, marketing programs, promotions, and media plans
- Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up
- Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
- Ensure optimum sales floor coverage and lead selling initiatives throughout the store as needed
- Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction
- Monitor and address performance issues on a timely basis
- Boost sales through organizing events around the departments
- Business administration
- Scheduling and coordinating
- Managing operations and efficiency
- Time management
- Documentation and reporting
Accomplishments
- Consistently exceeded daily sales target.
- Reduce shortage by $30,000 through implementing MOS Process and consistency.
- Proven track record of success in an energetic quota driven environment.
- Talented trainer and supervisor capable of building strong working teams.
- Highly motivated, analytical and diligent worker with excellent communication and teamwork skills.
- Improved overall customer satisfaction by implementing realistic targets and demonstrating accountability.
- Supervising the floor staff regarding customer service operations, scheduling their shift timings as per the store requirement.
- Helped individuals achieve career growth through training and education.
- Successfully executed planning and marketing of events associated to different brands/vendors.
Professional Registrations Membership
Leadership Management Associate, Capital University
Hobbies and Interests
- I have strong interest in event planning.
- I like music very much and enjoy watching movies.
- I enjoy meeting new people, seeing new places and cultures.
Professional Competencies
- Office Management
- Scheduling & Calendar Management
- Meeting & Event Planning
- Spreadsheets & Data Entry
- MS Office (Word, Excel, PowerPoint)
- Query response
- Customer assistance
- Buy Online Pickup in Store operation
- Associate development
- Relationship Building
- Customer Account Management
- Strategic Planning
- Product Knowledge Development
- Sales Goals Attainment
- Departmental Maintenance
- Inventory Management
- MOS Operations
Timeline
Assistant Director
Kiddie Academy
10.2019 - 05.2020
Sales Manager (Home, Men’s, Women’s Clothing and Customer Service)
MACY’S
05.2016 - 07.2018
Front End Supervisor
ROSS
10.2015 - 04.2016
Sales Associate
KOHL’S
04.2012 - 01.2013
Production Stage Crew
CAPITAL UNIVERSITY
08.2009 - 05.2012
High School Diploma - General Sciences
Pickerington High School Central
Bachelor of Arts - Leadership and Management
Capital University
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