Dania Vanessa Carrero
Miami
Summary
Multifaceted Administrative Manager with over 20 years of experience across the automotive, healthcare, and legal sectors, currently leading administrative operations at a high-volume auto dealership in Miami. Highly skilled in inventory management, invoice processing, and customer relationship management, with a proven ability to optimize workflows and enhance administrative efficiency. Known for exceptional attention to detail, strong problem resolution, and the ability to thrive in multicultural, fast-paced environments. Expert in document organization, office systems, and multitasking across departments, with a consistent track record of improving internal processes, and supporting business growth. Brings a solid foundation in business administration and legal procedures, offering a unique combination of strategic thinking, team collaboration, and operational excellence. Committed to delivering high-quality support while maintaining professionalism and compliance in every aspect of administrative management.
Overview
24
24
years of professional experience
Work History
Administrative Manager
Brigal Autos Sales
Doral
06.2022 - Current
- Strategically managed office supply inventory, ensuring consistent availability through timely reorders, and efficient stock control.
- Provided comprehensive administrative support across all departments, facilitating seamless operations and cross-functional coordination.
- Delivered high-quality customer service by addressing billing inquiries with professionalism and precision, enhancing client relationships.
- Prepared and processed monthly invoices for all vehicle sales, ensuring accurate accounting, and timely financial reporting.
- Handle the entire vehicle financing package process, coordinating with banks and finance companies, collecting required documents, and ensuring smooth deal closures.
- Managed all post-sale operations, including title transfers, vehicle registrations, license plate processing, and timely delivery of related paperwork.
- Handled the activation and tracking of GPS units installed in vehicles, maintaining real-time records, and coordinating with third-party providers.
- Maintained strict confidentiality of sensitive information in compliance with internal policies and industry regulations.
- Researched and resolved discrepancies in customer accounts, using a detail-oriented approach to ensure client satisfaction.
- Organized all documentation related to billing, contracts, statements, and vehicle sales, ensuring audit readiness and traceability.
- Demonstrated strong problem-solving skills by identifying issues and implementing efficient solutions, improving overall workflow.
- Provided excellent customer service both in person and over the phone, building rapport and trust with clients and vendors.
- Oversaw complex administrative tasks, such as managing digital and physical records, contract organization, and internal database maintenance.
- Monitored and replenished office supplies proactively to ensure smooth day-to-day operations, without delays or shortages.
Sales Service Representative
Corporation Mass Medical
Caracas
07.2017 - 12.2021
- Legal representative and commercial contracting for the company with suppliers in the areas of medical supplies, personnel management, and imports.
- Followed up with clients regularly regarding their usage of our products and services.
- Participated in team meetings to discuss strategies for improving overall customer service standards.
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
- Ensured compliance with all applicable laws when responding to customer inquiries.
- Monitored trends in the industry regarding competitive products or services offered by competitors.
- Responded quickly to critical situations that required immediate attention from management.
- Attended trade shows to promote company products and services.
Lawyer
Attorney General's Office of Venezuela
Caracas
01.2002 - 03.2017
- Represented the state in high-level judicial proceedings before constitutional and administrative courts, ensuring adherence to national laws and legal precedent.
- Conducted in-depth legal analysis and interpretation of constitutional and administrative statutes, regulations, and court rulings.
- Drafted legal opinions, briefs, and memoranda for use in litigation, governmental decision-making, and public administration matters.
- Managed and coordinated complex litigation cases involving public entities, citizen claims, and administrative disputes.
- Advised public officials on matters related to constitutional rights, due process, government accountability, and regulatory compliance.
- Participated in the preparation of appeals, writs of amparo, and constitutional actions on behalf of the state.
- Collaborated with interdisciplinary teams to assess legal risks and ensure institutional policies aligned with constitutional standards.
- Maintained strict confidentiality in all matters involving sensitive government data, and legal strategy.
- Assisted in the training of junior legal staff, contributing to capacity-building within the Attorney General's Office.
Education
Postgraduate Specialization - Administrative Law
University Jose Maria Vargas
Caracas, Venezuela12-2010
Bachelor of Arts - Law
University Santa Maria
Caracas, Venezuela06-2001
Skills
- Inventory management
- Invoice processing
- Customer relationship management
- Document organization
- Office proficient
- Team collaboration
- Problem resolution
- Attention to detail
- Multicultural environment
- Administrative improvement
- Organization and multitasking
- Business administration
Languages
Spanish
Native/ Bilingual
English
Limited
References
- Maria Fernanda Sanchez
Finance Controller
(786) 252-6433
- Jose Javier Bruno
Sales Director - Brigal Auto Sales
(954) 812-9902
Timeline
Administrative Manager
Brigal Autos Sales
06.2022 - Current
Sales Service Representative
Corporation Mass Medical
07.2017 - 12.2021
Lawyer
Attorney General's Office of Venezuela
01.2002 - 03.2017
Postgraduate Specialization - Administrative Law
University Jose Maria Vargas
Bachelor of Arts - Law
University Santa Maria
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