Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danica Hoff

Casper,WY

Summary

Dynamic and motivated professional with extensive experience in the restaurant industry, recognized for delivering exceptional customer service and ensuring timely and accurate order fulfillment. Strong multitasking and problem-solving abilities are demonstrated while consistently maintaining a positive attitude in high-pressure environments. Quick to adapt and learn in new fields, showcasing a commitment to personal and professional growth. Proven ability to thrive in fast-paced settings, contributing to team success and enhancing overall customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Candlewood Suites Hotel
05.2025 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Server

CHILIS BAR AND GRILL
07.2024 - 05.2025
  • Provided excellent service by maintaining a personal connection with customers to make them feel more welcome.
  • Stayed informed about daily specials, new menu items, promotions.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Addressed complaints to kitchen staff and served replacement items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees on restaurant procedures and plating techniques.

Line Cook

CHILIS BAR AND GRILL
11.2023 - 07.2024
  • Trained new team members on proper kitchen techniques to ensure food quality and safety.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Performed workstation prep prior to shift start.

QA/EXPO

CHILI'S BAR AND GRILL
09.2022 - 11.2023
  • Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
  • Monitored temperature of hot foods, ensuring timely delivery of quality dishes to customers.
  • Provided guidance on restaurant policies to new employees or trainees.

CONCESSIONS

CASPER HORSE HEADS
06.2022 - 07.2022
  • Made food to order based on customers wishes
  • Answered customer questions about food items
  • Supported coworkers in helping in all areas of the workplace

Education

High School - undefined

Natrona County High School
01.2024

Skills

  • Customer service
  • Teamwork
  • Good communication
  • Problem solving
  • Hospitality
  • Professionalism
  • Cleaning
  • Cash handling

Certification

  • CNA
  • CPR

Timeline

Front Desk Agent

Candlewood Suites Hotel
05.2025 - Current

Server

CHILIS BAR AND GRILL
07.2024 - 05.2025

Line Cook

CHILIS BAR AND GRILL
11.2023 - 07.2024

QA/EXPO

CHILI'S BAR AND GRILL
09.2022 - 11.2023

CONCESSIONS

CASPER HORSE HEADS
06.2022 - 07.2022

High School - undefined

Natrona County High School

Similar Profiles

CREATE PROFILE
Danica Hoff