Danica Turcios
Cypress,CA
Overview
2
2
years of professional experience
Work History
Lead Hostess/ Server
Gourmet Pie And Cafe
02.2022 - 03.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items based on honesty, recorded order information, along with memorization of the menu and bar drinks.
- Cultivated warm relationships with regular customers.
- Managed a team of hosts, cut coworkers from the floor, assigned side work, distributed tips based upon hours, and assigned roles throughout the shift.
Busser/Hostess
Gaucho's Argentinian Restaurant
06.2021 - 03.2022
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided customers with estimated waiting times during peak service hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained cleanliness of the tables of guest ensuring an overall better experience.
Line/ Cash/Prep Cook
Chipotle
10.2020 - 09.2021
- Operated dishwasher and manually washed dishes to clean all cookware, silverware, and cooking utensils.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained food safety and sanitation standards.
Education
Associate Degree in Nursing -
Golden West College
Huntington Beach, CASkills
- Energetic and flexible
- Hospitality service expertise
- Guest flow
- Organization and coordination
- Service-orientation
- Menu memorization and presentation
Timeline
Lead Hostess/ Server
Gourmet Pie And Cafe
02.2022 - 03.2023
Busser/Hostess
Gaucho's Argentinian Restaurant
06.2021 - 03.2022
Line/ Cash/Prep Cook
Chipotle
10.2020 - 09.2021
Associate Degree in Nursing -
Golden West College