Geary Keller
Los Altos,CA
Summary
Motivated and creative employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
6
6
years of professional experience
Work History
Lead Hostess, Server
True Food Kitchen
Palo Alto, CA
08.2019 - 08.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Teacher Assistant
Dance Academy USA
Cupertino, CA
08.2016 - 06.2020
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assessed and managed student behavior to maintain climate of intensive instruction.
Education
Bachelor of Arts - Psychology
University of Maryland
College Park, MD05.2025
Skills
- Warm and Friendly
- Team Player
- Cool Under Pressure
- Customer Service and Rapport
- Special Dietary Requirements
- Anticipating Guest Needs
- Billing and Payment Processing
- Adaptable and Flexible
- Individualized Instruction
- Verbal and Written Communication Skills
- Enthusiasm for Students and Teaching
Timeline
Lead Hostess, Server
True Food Kitchen
08.2019 - 08.2021
Teacher Assistant
Dance Academy USA
08.2016 - 06.2020
Bachelor of Arts - Psychology
University of Maryland
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