Daniel Abate
Jacksonville
Summary
Dynamic, results-oriented professional with Master Certification across multiple dealership roles, demonstrating a robust understanding of diverse vehicle manufacturers. Proven expertise in driving sales growth, enhancing customer satisfaction, and fostering strong relationships within the automotive industry. Adept at leveraging industry knowledge to implement effective strategies that optimize dealership operations and elevate team performance. Committed to continuous improvement and delivering exceptional results in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Service Advisor
Jacksonville CDJR
06.2025 - 11.2025
- Assisted customers with inquiries, ensuring prompt and accurate service solutions.
- Coordinated service appointments, optimizing scheduling to enhance customer satisfaction.
- Evaluated vehicle issues through diagnostic tools, providing clear recommendations to clients.
- Guided clients through maintenance processes, strengthening lasting relationships.
Service Advisor
Vaden CDJR
02.2025 - 06.2025
- Assisted customers with inquiries, ensuring prompt and accurate service solutions.
- Coordinated service appointments, optimizing scheduling to enhance customer satisfaction.
- Evaluated vehicle issues through diagnostic tools, providing clear recommendations to clients.
- Guided clients through maintenance processes, strengthening lasting relationships.
Service Advisor
Beck CDJR
10.2024 - 02.2025
- Assisted customers with inquiries, ensuring prompt and accurate service solutions.
- Coordinated service appointments, optimizing scheduling to enhance customer satisfaction.
- Evaluated vehicle issues through diagnostic tools, providing clear recommendations to clients.
- Guided clients through maintenance processes, strengthening lasting relationships.
Service Advisor
Hanania Automotive Group
05.2024 - 09.2024
- Assisted customers with inquiries, ensuring prompt and accurate service solutions.
- Coordinated service appointments, optimizing scheduling to enhance customer satisfaction.
- Evaluated vehicle issues through diagnostic tools, providing clear recommendations to clients.
- Guided clients through maintenance processes, strengthening lasting relationships.
Service Advisor
DARCARS Automotive Group CDJR
09.2023 - 04.2024
- .Assisted customers with inquiries, ensuring prompt and accurate service solutions.
- Coordinated service appointments, optimizing scheduling to enhance customer satisfaction.
- Evaluated vehicle issues through diagnostic tools, providing clear recommendations to clients.
- Guided clients through maintenance processes, strengthening lasting relationships.
Customer Service Advisor
Station Buick Gmc
02.2023 - 09.2023
- Assisted customers with inquiries, ensuring prompt and accurate service solutions.
- Coordinated service appointments, optimizing scheduling to enhance customer satisfaction.
- Evaluated vehicle issues through diagnostic tools, providing clear recommendations to clients.
- Guided clients through maintenance processes, strengthening lasting relationships.
Customer Service Advisor
Imperial Cars CDJR
10.2022 - 01.2023
- Assisted customers with inquiries, ensuring prompt and accurate service solutions.
- Coordinated service appointments, optimizing scheduling to enhance customer satisfaction.
- Evaluated vehicle issues through diagnostic tools, providing clear recommendations to clients.
- Guided clients through maintenance processes, strengthening lasting relationships.
Expo/Food Runner
Caffe Tosca
01.2022 - 09.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Baker
Bruegger's Bagels
08.2021 - 09.2022
- Maintain all daily responsibilities of running the bake room
- Ensured compliance with health and safety regulations within the bakery environment.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Service Manager
Infiniti Of Hanover
01.2021 - 06.2021
- Job responsibilities include: Superb customer service skills, excellent communication skills, maintaining employee schedule, maintaining allotted budget, preparing and filing employee payroll, maintaining open communication with employee's
- Developed and implemented training programs for staff to enhance product knowledge and service skills.
- Analyzed service department performance metrics to identify areas for improvement and operational efficiency.
- Resolved customer complaints effectively, fostering long-term relationships and enhancing brand loyalty.
Service Advisor/Writer
Grieco Ford
01.2020 - 11.2020
- Assisted customers with inquiries, ensuring prompt and accurate service solutions.
- Coordinated service appointments, optimizing scheduling to enhance customer satisfaction.
- Evaluated vehicle issues through diagnostic tools, providing clear recommendations to clients.
- Guided clients through maintenance processes, strengthening lasting relationships.
Service Advisor/Writer
Colonial Ford
04.2019 - 12.2019
- Assisted customers with inquiries, ensuring prompt and accurate service solutions.
- Coordinated service appointments, optimizing scheduling to enhance customer satisfaction.
- Evaluated vehicle issues through diagnostic tools, providing clear recommendations to clients.
- Guided clients through maintenance processes, strengthening lasting relationships.
Service Advisor/Writer
Herb Chambers Ford Braintree
04.2012 - 04.2019
- Assisted customers with inquiries, ensuring prompt and accurate service solutions.
- Coordinated service appointments, optimizing scheduling to enhance customer satisfaction.
- Evaluated vehicle issues through diagnostic tools, providing clear recommendations to clients.
- Guided clients through maintenance processes, strengthening lasting relationships.
Service Manager
Quirk Ford
01.2010 - 12.2012
- Job responsibilities include: Superb customer service skills, excellent communication skills, maintaining employee schedule, maintaining allotted budget, preparing and filing employee payroll, maintaining open communication with employee's
- Developed and implemented training programs for staff to enhance product knowledge and service skills.
- Analyzed service department performance metrics to identify areas for improvement and operational efficiency.
- Resolved customer complaints effectively, fostering long-term relationships and enhancing brand loyalty.
Lead Service Advisor
Quirk Ford
01.2000 - 12.2010
- Job responsibilities include: Excellent customer service skills, scheduling appointments, writing, estimating, & selling repair tickets, excellent communication skills.
- Led service team to enhance customer satisfaction through effective communication and issue resolution.
- Trained and mentored new advisors, fostering a collaborative environment focused on continuous improvement.
Education
Diploma -
Rockland High School
Rockland, MA1992
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Complaint resolution
- Client rapport
- Sales expertise
Timeline
Service Advisor
Jacksonville CDJR
06.2025 - 11.2025
Service Advisor
Vaden CDJR
02.2025 - 06.2025
Service Advisor
Beck CDJR
10.2024 - 02.2025
Service Advisor
Hanania Automotive Group
05.2024 - 09.2024
Service Advisor
DARCARS Automotive Group CDJR
09.2023 - 04.2024
Customer Service Advisor
Station Buick Gmc
02.2023 - 09.2023
Customer Service Advisor
Imperial Cars CDJR
10.2022 - 01.2023
Expo/Food Runner
Caffe Tosca
01.2022 - 09.2022
Baker
Bruegger's Bagels
08.2021 - 09.2022
Service Manager
Infiniti Of Hanover
01.2021 - 06.2021
Service Advisor/Writer
Grieco Ford
01.2020 - 11.2020
Service Advisor/Writer
Colonial Ford
04.2019 - 12.2019
Service Advisor/Writer
Herb Chambers Ford Braintree
04.2012 - 04.2019
Service Manager
Quirk Ford
01.2010 - 12.2012
Lead Service Advisor
Quirk Ford
01.2000 - 12.2010
Diploma -
Rockland High School