Daniel Amburgey
Dayton,Ohio
Summary
Skilled telecommunications line installer and repairer with solid background in maintaining and repairing various types of voice and data transmission equipment. Possess strong problem-solving abilities, adept at quickly diagnosing issues within complex systems to ensure minimal downtime. Demonstrated capability in managing multiple projects simultaneously, ensuring efficient completion of tasks while maintaining high safety standards. Improved network reliability and customer satisfaction through prompt and thorough service interventions.
Overview
21
21
years of professional experience
Work History
Fiber Technician II
Spectrum
Dayton, Ohio
08.2022 - Current
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Build, plan and coordinate FTTH communities
- Work with ISP and other departments to launch/deliver our products to both inside and outside clients.
- Performed preventive maintenance on various components of the fiber optics system.
- Installed, maintained, repaired and tested fiber optic equipment such as patch panels, cable trays, connectors.
- Assisted with splicing and terminating of single-mode and multi-mode fibers.
- Performed physical installation of fiber optic cables in various locations, including aerial and underground.
- Troubleshot any issues that arose during installation or testing process.
- Repaired damaged fibers using specialized tools such as fusion splicers.
Construction Coordinator III
Spectrum
Dayton, Ohio
08.2021 - 09.2022
- Provided support services such as obtaining permits from local agencies when necessary.
- Responded promptly to requests from clients concerning changes in scope or schedule due to unforeseen circumstances.
- Ensured compliance with all local building codes, ordinances and regulations pertaining to construction activities.
- Developed cost estimates for labor, materials, equipment rentals and other related costs associated with construction projects.
- Conducted site visits to monitor progress of work performed by subcontractors.
- Resolved conflicts between general contractors, subcontractors, suppliers and owners regarding contractual issues or job-site problems.
- Reviewed plans and specifications for accuracy prior to ordering materials or scheduling contractors.
Maintenance Technician III
Spectrum
Blue Ash, Ohio
08.2019 - 08.2021
- Responded promptly to emergency breakdowns at any time during and after shift hours.
- Repaired coax hardline; cracks, reverse sweep, balance, moisture, reverse noise, outages.
- Conducted preventive maintenance procedures according to established schedules.
- Operated specialized diagnostic tools used to identify system faults.
- Replaced defective components or parts as needed.
- Utilized hand tools to properly splice cables.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
RSC, Rep IV, Quota Management, ATS
Spectrum
Kettering, Ohio
02.2016 - 08.2019
- Set up quota for areas with each technician
- Balance quota calendar
- Provision Modems for Dial tone and Data
- Schedule appointments with customers.
Maintenance Technician III
Spectrum
Dayton, Ohio
02.2013 - 02.2016
- Responded promptly to emergency breakdowns at any time during and after shift hours.
- Repaired coax hardline; cracks, reverse sweep, balance, moisture, reverse noise, outages.
- Conducted preventive maintenance procedures according to established schedules.
- Operated specialized diagnostic tools used to identify system faults.
- Replaced defective components or parts as needed.
- Utilized hand tools to properly splice cables.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Dispatch/Router
Time Warner
Kettering, Ohio
05.2012 - 02.2013
- Route and dispatch work to Residential, Signature Home, Business Class and Intelligent Home technicians
- Received phone calls from technicians, called customers to reschedule as needed.
Senior PM
Time Warner
Kettering, Ohio
12.2010 - 05.2012
- Responded promptly to emergency breakdowns at any time during and after shift hours.
- Repaired coax hardline; cracks, reverse sweep, balance, moisture, reverse noise, outages.
- Conducted preventive maintenance procedures according to established schedules.
- Operated specialized diagnostic tools used to identify system faults.
- Replaced defective components or parts as needed.
- Utilized hand tools to properly splice cables.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Senior Service Tech/Installer
Time Warner
Kettering, Ohio
07.2007 - 12.2010
- Install, repair cable signal and replace equipment
- Experience in these roles; Lead tech, High repeat tech, Mentor, Team captain, MDU, SAS V, eyeglass and more.
Firefighter/EMT
Kettering/Washington Township
Ohio
10.2005 - 10.2007
- Part paid Volunteer
- Respond to fires and fire alarms
- Assisted the public with medical emergencies
- Fix and Maintain Fire Hydrants
- Approve/Disapprove Buildings for Certifications.
Operations Manager
Two Men And A Truck
Dayton/Cincinnati, Ohio
03.2003 - 07.2007
- Managed 3 locations
- Interview New Candidates
- Train movers and drivers
- Train customer service reps
- Onsite Estimating
- Short and long distance moving
- Human Resource responsibilities along with termination
- Superior Customer Service involving estimates and damage goods
- Multi store Budget control
Education
Graduate -
Waialua High and Intermediate
01.1995
Firefighter I/II, EMT I/Nursing -
Sinclair Community College
Skills
- Fault isolation
- Cable Management
- Multitasking
- Problem-Solving
- Safety practices
- Team building
- Self Motivation
Awardsrecognition
- Achievement Award 11/29/17
- Achievement Award 02/19/18
- Achievement Award 05/24/18
- Service Award 07/2/17
- Appreciation Award: 13 Total
- TQS Winner- 2009 Puerto Rico Trip
- NCTI/SCTE Course completions
Extensiveexperience
Construction: Frame and Demolition; Blueprints; Concrete saws; Hand tools; Electrical tools; Management; Supervision; Customer service; Trainer of employees; Hiring and Disciplinary roles; Heavy Equipment Operator; Large Vehicle driving; Quick learning; Adaptable; My best and most rewarding trade craft of all: is my role as a team player. Experience with permits, Blue prints and estimating. Prism, BMC Remedy ticketing, Lighthouse, Scope, Salesforce, Granite + Pathtrak experience. Familiar with Fiber + RDOF builds including all Maintenance related duties. Experience with Enterprise + Transport Mops. Familiar with Remedy
References
Available upon request
Accomplishments
- TQS Winner - Puerto Rico Trip
- 5 Achievement awards
- 13 Appreciation awards
Timeline
Fiber Technician II
Spectrum
08.2022 - Current
Construction Coordinator III
Spectrum
08.2021 - 09.2022
Maintenance Technician III
Spectrum
08.2019 - 08.2021
RSC, Rep IV, Quota Management, ATS
Spectrum
02.2016 - 08.2019
Maintenance Technician III
Spectrum
02.2013 - 02.2016
Dispatch/Router
Time Warner
05.2012 - 02.2013
Senior PM
Time Warner
12.2010 - 05.2012
Senior Service Tech/Installer
Time Warner
07.2007 - 12.2010
Firefighter/EMT
Kettering/Washington Township
10.2005 - 10.2007
Operations Manager
Two Men And A Truck
03.2003 - 07.2007
Graduate -
Waialua High and Intermediate
Firefighter I/II, EMT I/Nursing -
Sinclair Community College