Shawn Huff
Tahlequah
Summary
Adept Fiber Technician II with a proven track record at Cox Communications, enhancing network reliability and customer satisfaction through expert fusion splicing and exceptional customer support. Streamlined project lifecycles and reduced downtime by leveraging teamwork and advanced technical skills in OTDR operation and fiber optic testing. Achieved consistent high-quality outcomes, contributing significantly to business growth.
Overview
26
26
years of professional experience
Work History
Fiber Technician II
Cox Communications
08.2021 - Current
- Promoted a strong customer service focus within the team by prioritizing client needs throughout project lifecycles.
- Maintained accurate documentation of installed fiber optic systems for easy reference during maintenance work.
- Improved network performance by installing, splicing, and testing fiber optic cables.
- Increased efficiency using specialized tools like fusion splicers, optical power meters, and OTDRs.
- Reduced downtime by quickly identifying and resolving issues in fiber networks.
- Contributed to business growth by consistently providing high-quality work.
- Streamlined communication between team members by providing clear instructions during fiber optic installation projects.
- Provided timely training for new hires, ensuring a consistent level of expertise among all technicians on the team.
- Completed installation projects within budget and timeline constraints by effectively planning and coordinating activities.
- Enhanced customer satisfaction with efficient troubleshooting and repair of fiber optic systems.
- Responded to service requests during and after business hours.
- Collaborated with engineering teams to ensure that turn-ups were completed on time to meet expected equipment activation goals.
- Collaborate with multiple contactor companies to assist with outages to minimize downtime.
Field Network Technician
Cox Communications
05.2004 - 08.2021
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Improved network reliability by troubleshooting and resolving hardware issues.
- Worked with outside vendors for fiber installations and service.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Provided exceptional customer service by promptly addressing user concerns and technical issues.
- Communicated with boundary partners and customers.
Installer Tech
Cox Communications
10.1998 - 05.2004
- Laid out materials and system components to prepare for installation.
- Operated tools and equipment according to safety standards.
- Installed complete systems at residential homes.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05-1992
Skills
- OTDR operation
- Fusion splicing / Ribbon splicing
- Fiber optic testing
- Optical network design
- Signal loss analysis
- Fault isolation
- Customer support
- Network documentation
- Teamwork
- Time management
- Microsoft Word / Excel
- Written communication
Timeline
Fiber Technician II
Cox Communications
08.2021 - Current
Field Network Technician
Cox Communications
05.2004 - 08.2021
Installer Tech
Cox Communications
10.1998 - 05.2004
High School Diploma -
Broken Arrow High School
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