Richard Berry

Ensure fiber optic systems are working properly, splicing fiber, and working with designers and planners to ensure the fiber is spliced for businesses to keep them online. I am also able to create ECR tickets and work with vendors to ensure we meet the maintenance window during fiber cutovers. Experience in FTTH and also CB cabinets. Also, training new hires. I also have experience in troubleshooting and repairing circuits from the hub and customer side. I also work with the understanding of nodes, mux/demuxes, DWDM, and WDM.

Maintenance and repair, troubleshooting of nodes, power supplies, mainline, DWDM/WDM, outage repair, ingress, directional coupler, FTTH cabinets, and splitting devices. Training of new hires, and also training technicians to tech level II and III.

Installation of video, voice, and data products to business customers, which required running jumpers, Ethernet, and phone lines for new and existing customers, with customer education of products.

Installation and troubleshooting of video, voice, and data services, and customers' equipment inside the home. Troubleshooting the cable from the customer to the tap, and making repairs to restore services. Customer education of products and sales of products to the customer.