Daniel Anderson
EMS Operations Manager
Springfield,MA
Summary
Knowledgeable EMS Operations Manager with 12 years of EMS experience at RAM Ambulance, excelling in emergency management and staff training. Proven ability to maintain compliance and enhance crew performance under pressure, while effectively managing resources and inventory. Committed to delivering high-quality patient care/customer service and supporting vulnerable populations through compassionate service.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Operations Manager
RAM Ambulance
West Springfield, Massachusetts
01.2020 - 01.2026
- Daily scheduling and stocking/maintenance of fleet of ambulances for both Emergent and Non-Emergent dispatches.
- Supervised staff daily and kept employees compliant with company policies and procedures as well as State mandated protocols.
- 24/7 on-call availability for all incidents/accidents, resource acquisition and mutual aid.
- Led hiring, onboarding and training of new hire EMT-B's to fulfill onboarding protocol requirements.
- Staff support and debriefing following high intensity workloads.
- Responsible for above duties while maintaining a full time EMS provider schedule.
EMT-Basic
RAM Ambulance
West Springfield, Massachusetts
03.2014 - 01.2020
- Trained EMTs in basic life support skills, oxygen therapy, first aid and CPR as RAMs FTO (field training officer).
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Utilized oxygen tanks and other specialized equipment for patient care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Drove several different models/types of ambulances both Emergently and Non-Emergently to calls with no record of incident or accident.
- Provided life saving care to hundreds of patients in my community.
Education
High School Diploma -
Agawam High School
Agawam, MA 05.2001 -
Skills
-Twelve years of CPR and EMT-B certification
-Emergency/Crisis management
-Creative problem solving
-Maintaining composure in high-stress environments
-Worked closely with vulnerable populations, including the mentally ill and unhoused
-Inventory management
-Staff training
-Health and safety compliance
Certification
AHA CPR Cpertification
Timeline
Operations Manager
RAM Ambulance
01.2020 - 01.2026
EMT-Basic
RAM Ambulance
03.2014 - 01.2020
High School Diploma -
Agawam High School
05.2001 -