Daniel Anthony Carrera
Upland,CA
Summary
Detail-oriented investigator with a Bachelor of Science in Business Administration. Expertise in conducting interviews and investigations to address HR issues and internal theft. Proven success in applying interview techniques to resolve complex cases effectively.
Overview
15
15
years of professional experience
Work History
Asset Protection Leader
Burlington Coat Factory
San Bernardino, California
09.2025 - Current
- Monitor and prevent stock losses through audits, stock checks, and surveillance.
- Investigating discrepancies in inventory and employee relations.
- Reviewed incident reports and maintained detailed asset protection documentation.
- Inspected fitting rooms, exits, and high-risk areas for security gaps.
- Trained new team members on asset protection procedures and customer service standards.
- Ensured compliance with all safety and security protocols.
- Developed, implemented, and maintained asset protection programs and procedures.
- Trained staff on proper use of security systems, cameras, alarms.
- Analyzed data from various sources to identify trends or patterns related to fraud or criminal activities.
- Led Burlington Coat Factory asset protection team through daily store safety routines.
- Monitored CCTV, alarms, and floor activity to prevent loss and theft.
- Investigated theft, fraud, and shortage concerns with store leadership.
- Coached associates on loss prevention, safety rules, and merchandise protection.
Security Investigator
United Parcel Service
03.2021 - 07.2024
- Investigates losses, damages, compliance violations, and possible criminal activity..
- Participated in recruitment process by interviewing prospective candidates for Asset Protection positions.
- Analyzed data from various sources to identify trends or patterns related to fraud or criminal activities.
- Trained staff on proper use of security systems, cameras, alarms.
- Developed, implemented, and maintained asset protection programs and procedures.
- Ensured compliance with all safety and security protocols.
- Lead weekly meetings with store managers to review progress towards goals set by Loss Prevention team.
- Prepared detailed incident reports following any theft or attempted theft.
- Provided guidance on loss prevention policies to employees.
- Identified opportunities for improvement in existing processes and procedures.
- Trained new team members on asset protection procedures and customer service standards.
- Inspected fitting rooms, exits, and high-risk areas for security gaps.
- Reviewed incident reports and maintained detailed asset protection documentation.
- Coached associates on loss prevention, safety rules, and merchandise protection.
- Investigated theft, fraud, and shortage concerns with store leadership.
- Monitored CCTV, alarms, and floor activity to prevent loss and theft.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Achieved decrease in incidents.
- Represented region at corporate office town hall meetings.
- Increased apprehensions and apprehension dollars by motivating and coaching direct reports for optimum productivity and performance.
- Researched and closed cases involving criminal activity.
- Identified and resolved crime cases in partnership with local law enforcement agencies.
- Implemented customer and associate safety protocol to promote asset security.
- Participated in securing program special projects to aid division with better practice delivery.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Collaborated with local law enforcement agencies to investigate suspicious activity.
- Directed emergency response efforts during natural disasters or other crisis situations.
- Investigated cases involving employee dishonesty or other violations of company policy.
- Coordinated with Human Resources department regarding disciplinary actions taken against employees found guilty of violating company policies.
- Conducted investigations of internal and external theft incidents.
- Maintained accurate records of investigations and incident reports.
- Responded promptly to customer inquiries regarding lost items or stolen merchandise.
- Created monthly reports detailing loss prevention initiatives, results achieved, and any changes that need to be made.
- Assisted in the development of strategies to reduce shrinkage levels.
- Monitored store performance to identify potential risks and losses.
- Managed the scheduling of Asset Protection personnel working at each store location.
Operations Supervisor
United Parcel Service
10.2018 - 03.2021
- Oversees customer service, productivity, quality, freight handling, claims prevention, load average, safety of dock, pick-up, delivery and road dispatch activities. Manage and schedule employees based on operational needs. Responsible for loss prevention tactics, compliance with all safety standards required by the company, and ensures the department meets all set goals while working closely with central dispatch to move freight efficiently.
- Supervised package sort operations for United Parcel Service delivery center.
- Monitored safety compliance and enforced UPS operational standards.
- Trained package handlers on scanning, loading, and work area procedures.
- Reviewed daily workflow and adjusted labor assignments for United Parcel Service.
- Inspected trailers, conveyors, and package flow during UPS shift operations.
- Resolved service issues with drivers, loaders, and dock teams.
- Led shift meetings and communicated expectations across United Parcel Service staff.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Prepared reports on operational performance metrics and presented them to management team.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Led team of 20 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
Recreation Services Leader
County of Los Angeles Parks and Recreation
02.2012 - 10.2020
- Monitors the use and care of equipment and facilities at one or more parks. Inspects playground equipment and facilities for safety and proper operation. Maintains or assists in maintaining safety, cleanliness, and order at park facilities; monitors activities and ensures safety rules are observed.
Recreation Leader
City of West Covina Parks and Recreation
08.2014 - 08.2016
- Planning, organizing and conducting adult and children recreation activities, and performs support services. Essential Functions: Leads recreation activities and encourages participants interest in areas such as arts and crafts, sports, special events, etc. Sets up facility and materials for recreation activities and special events. Collects fees, and issues receipts. Interacts with parents, public, and staff participants. Performs other duties in support of the Community Services Department including city-wide events, day care, youth and adult sports, teen programs, recreation classes, aquatics, facility management, and senior citizen programs.
Education
Bachelors Degree - Business Administration
University of La Verne
Associates Degree - Business Administration
Rio Hondo Community College
Skills
- Compliance management
- Theft deterrence
- Incident reporting
- Risk assessment
- Shrink analysis
- Staff coordination
- Leadership
- Teamwork
- Problem solving
- Conflict resolution
- Adaptability
- Time Management
Trainings
- Fraud, Equity, Customer Service
- Microsoft Office Excel, Word, Outlook, PowerPoint
- Inventory, Inbound and outbound logistics, Management
- Problem solving, Cyber security, eTT (Package Tracking)
- Genetec (Camera Program), Conflict resolution
- Advanced Interview Techniques
Timeline
Asset Protection Leader
Burlington Coat Factory
09.2025 - Current
Security Investigator
United Parcel Service
03.2021 - 07.2024
Operations Supervisor
United Parcel Service
10.2018 - 03.2021
Recreation Leader
City of West Covina Parks and Recreation
08.2014 - 08.2016
Recreation Services Leader
County of Los Angeles Parks and Recreation
02.2012 - 10.2020
Bachelors Degree - Business Administration
University of La Verne
Associates Degree - Business Administration
Rio Hondo Community College