Summary
Overview
Work History
Education
Skills
Timeline
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Wanda Stafford

Beverly Hills,MI

Summary

Seasoned Asset Protection Leader and Store Manager with a proven track record at Old Navy and Burger King, adept in physical security and crisis management. Enhanced store safety and reduced inventory shrinkage significantly by implementing innovative loss prevention strategies. Skilled in fostering team collaboration and improving customer satisfaction through effective communication and training.

Overview

9
9
years of professional experience

Work History

Asset Protection Leader

Old Navy
08.2022 - 02.2024
  • Collaborated with cross-functional teams to develop and implement a robust asset protection plan, resulting in decreased inventory shrinkage.
  • Tracked and analyzed data related to inventory shrinkage, identifying patterns and trends that informed future loss prevention strategies.
  • Conducted regular physical security inspections of facilities, identifying potential vulnerabilities and recommending appropriate remediation measures.
  • Enhanced asset protection strategies by conducting thorough risk assessments and implementing effective security measures.
  • Investigated incidents of theft, fraud, or suspicious activity, gathering evidence and working closely with law enforcement to resolve cases effectively.
  • Improved compliance with company policies and procedures through regular audits, identifying areas for improvement and ensuring corrective action was taken.
  • Developed strong partnerships with store management teams to ensure consistent communication and alignment on asset protection initiatives.
  • Implemented CCTV systems and access control measures, enhancing the overall security posture of the organization.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.

Store Manager

Burger King
08.2015 - 01.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

Education

Bachelor Of Science - Criminal Justice

Ferris State University
Big Rapids, MI

Associate Of Applied Science - Criminal Justice

Oakland Community College
Auburn Hills, MI
07.2024

Skills

  • Physical Security
  • Surveillance techniques
  • Access Control
  • Crisis Management
  • Team Training
  • Incident Reporting
  • Time Management
  • Problem-Solving
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Interpersonal Communication
  • Retail Operations
  • Inventory Auditing

Timeline

Asset Protection Leader

Old Navy
08.2022 - 02.2024

Store Manager

Burger King
08.2015 - 01.2020

Bachelor Of Science - Criminal Justice

Ferris State University

Associate Of Applied Science - Criminal Justice

Oakland Community College

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Wanda Stafford