Daniel Aragon
Summary
Experienced combat medic and field artillery veteran with a background in guest relations and the service industry. Skilled in acting quickly, rationally, and effectively under extreme conditions. Demonstrates a strong "customer comes first" mentality. Comfortable working with or managing others and working under authority. Seeking to relocate to the Austin area and contribute valuable skills to an employer.
Overview
15
15
years of professional experience
Work History
Service Manager
Palazio Men's Club
Austin, TX
06.2023 - 07.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints quickly and effectively.
- Created standard operating procedures for all service functions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed existing processes for potential cost savings initiatives.
Assistant Manager
Rick's Cabaret Fort Worth
Fort Worth, TX
12.2020 - 06.2023
- Supervised team and ensured excellent customer service
- Maintained accurate documentation of daily sales
- Prepared and evaluated reports for General Manager
- Successfully managed private parties involving high-profile clients including corporate heads, sports figures, and celebrities; consistently displaying diplomacy and effective problem resolution while upholding exceptional customer service.
VIP Manager
Le Girls Gentlemen’s Club
Phoenix, AZ
01.2018 - 01.2021
- Ensured efficient handling of VIP Guest payments while delivering outstanding personal assistance.
- Provided exceptional customer service to high-profile clients.
- Coordinated logistics associated with transportation, lodging and dining arrangements for high-profile clients utilizing company's VIP Services offerings.
- Assisted in training new employees on proper protocols related to providing VIP services.
Guest Relations/Floor Host
Christies Cabaret
Tempe, AZ
01.2010 - 01.2018
- Provided exceptional customer service at a prestigious gentlemen’s club, ensuring a positive and secure experience for all guests.
Education
Bachelor of Arts in Communication -
Arizona State University Hugh Downs School of Communication
01.2020
Associate Degree Liberal Arts -
Paradise Valley Community College
01.2018
Skills
- Customer service
- Communication
- Conflict negotiation
- Prospecting
- Sales and marketing
- Networking
- Relationship building
- Document gathering
- Microsoft Office
- CLUBTrax
- CHarge Savvy
Personal Information
Title: Assistant Manager
Hobbies and Interests
- Reading
- Spending time with family
- Hiking
- Exercise
- Traveling
Accomplishments
- Army Commendation Medal
- Army Achievement Medal
- Iraqi Campaign Medal
- Global War on Terrorism Medal
- EMT certification
Timeline
Service Manager
Palazio Men's Club
06.2023 - 07.2024
Assistant Manager
Rick's Cabaret Fort Worth
12.2020 - 06.2023
VIP Manager
Le Girls Gentlemen’s Club
01.2018 - 01.2021
Guest Relations/Floor Host
Christies Cabaret
01.2010 - 01.2018
Bachelor of Arts in Communication -
Arizona State University Hugh Downs School of Communication
Associate Degree Liberal Arts -
Paradise Valley Community College
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