Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniel A. Ramos

Gilroy,Ca

Summary

Self-motivated Merchandising Manager with excellent experience in supervising day-to-day operations, maintaining promotions and planning purchases. Successful in meticulously managing inventory, ordering desirable stock and managing sales promotions. Personable communicator motivated to quickly resolve customer issues to maintain satisfaction and customer loyalty.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Service Technician

Rooter Hero Plumbing, San Jose
San Jose, CA
01.2023 - Current
  • Diagnosed and repaired plumbing, sewer, and drain issues at client locations using company van.
    Collaborated directly with clients to address service needs effectively.
    Established daily routes for service calls and managed overnight on-call duties.
    Maintained tools and equipment to ensure optimal performance.
    Coordinated closely with city inspectors to comply with local regulations.

Merchandising Service Manager

Lowe’s Home Improvement, Gilroy
Gilroy, CA
11.2009 - 12.2023
  • Oversaw all merchandising operations, ensuring efficiency in project planning and production reporting.
    Managed scheduling for staff, optimizing labor hour forecasts for improved performance.
    Led a team of 18 employees, promoting professional development and high morale.
    Delivered exceptional customer service while driving specialty sales initiatives.

Operations Manager

The Home Depot, Gilroy
Gilroy
09.2000 - 11.2009
  • Oversee comprehensive operations of in-store departments encompassing receiving, customer deliveries, stocking, inventory management, replenishment, and store expenses.

Education

Diploma - General Education

Abraham Lincoln High School
San Jose, Ca
06.1994

Associate of Arts - Biblical & Pastoral Studies

Victory Education Training Institute
Online

Skills

  • Customer Service
  • Leadership
  • MS Office
  • Reporting
  • Staff Management
  • Project Planning
  • Merchandising
  • Forklift Certified
  • Route planning
  • Customer service
  • Regulatory compliance
  • Team leadership
  • Time management
  • Problem solving
  • Project management
  • Troubleshooting and diagnosis

Certification

California State Salesperson License

Languages

English / Spanish

Timeline

Service Technician

Rooter Hero Plumbing, San Jose
01.2023 - Current

Merchandising Service Manager

Lowe’s Home Improvement, Gilroy
11.2009 - 12.2023

Operations Manager

The Home Depot, Gilroy
09.2000 - 11.2009

Diploma - General Education

Abraham Lincoln High School

Associate of Arts - Biblical & Pastoral Studies

Victory Education Training Institute

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