Daniel Arellanes
Nashville,TN
Summary
Results-driven professional focused on goal-setting and strategic planning to achieve objectives efficiently. Effective communication with team members ensures seamless collaboration and task completion, fostering a productive work environment. A commitment to quality minimizes future issues and enhances overall performance. Dedicated to delivering exceptional customer service while consistently prioritizing customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Sales Representative
Tristar JCB
Nashville, TN
07.2025 - Current
- Developed strong customer relationships, enhancing client satisfaction and loyalty.
- Conducted product demonstrations to effectively showcase features and benefits to potential clients.
- Managed sales inquiries, providing accurate information and timely responses to clients' needs.
- Collaborated with marketing team to create targeted campaigns, increasing lead generation opportunities.
- Trained new sales representatives on product knowledge and effective sales techniques for improved performance.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Parts Coordinator
Tristar JCB
Nashville, TN
09.2023 - 05.2025
- Coordinated parts inventory management to ensure timely availability of essential components.
- Assisted in developing training materials for new team members on parts handling procedures.
- Resolved customer inquiries regarding parts availability and specifications effectively.
- Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
- Assisted customers in locating the correct parts for their needs, providing exceptional service and boosting satisfaction rates.
Service Manager
H&e Equipment Services Inc.
La Vergne, TN
04.2022 - 07.2023
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Motivated and supported employees to maintain low turnover.
- Created written estimates and obtained customer consent to proceed.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Parts and Service Director
H&e Equipment Services Inc.
La Vergne, TN
09.2021 - 03.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
Plumber
L&R Plumbing
Nashville, TN
02.2021 - 08.2021
- Located and repaired leaks in water supply lines.
- Tested plumbing systems to locate leaks, malfunctions and repair needs.
- Cut and fit pipes to established measurements.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Maintained tools and equipment to keep supplies in excellent working condition.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
Education
High School Diploma -
Antioch High School
Antioch, TN05-2020
Skills
- Conflict Resolution
- Performance Evaluations
- Service Quality Management
- Goal Setting
- Work Planning and Prioritization
- Bilingual (English & Spanish)
- Team Leadership
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
Timeline
Sales Representative
Tristar JCB
07.2025 - Current
Parts Coordinator
Tristar JCB
09.2023 - 05.2025
Service Manager
H&e Equipment Services Inc.
04.2022 - 07.2023
Parts and Service Director
H&e Equipment Services Inc.
09.2021 - 03.2022
Plumber
L&R Plumbing
02.2021 - 08.2021
High School Diploma -
Antioch High School
Education and Training
other