Kendall Selfe
Charlotte,NC
Summary
Dynamic sales professional with a proven track record at Capital One, excelling in customer satisfaction and retention. Leveraging strong problem-solving skills and client relationship management expertise, I consistently identify opportunities for growth and enhance client experiences, driving significant improvements in service delivery and operational efficiency.
Overview
24
24
years of professional experience
Work History
Sales Representative
Dirty Hands
01.2023 - Current
- Oversaw customer relations for a portfolio exceeding 50 brands within the organic/natural food market.
- Conducted research to identify client needs.
- Tracked and followed up on customer issues until resolved.
- Applied strong problem-solving abilities and keen attention to detail while addressing client requirements.
- Reviewed monthly performance against targets set by management team.
- Identified opportunities for cross-selling additional products and services.
- Fostered enduring alliances with clientele, maintaining high levels of satisfaction.
Owner & Manager
The Elements Hot Yoga and Wellness
Charlottesville, VA
01.2015 - 01.2023
- Provided hightouch customer service to a diverse clientele, ensuring a welcoming and supportive environment.
- Handled customer inquiries, resolved concerns, and implemented solutions to enhance the client experience.
- Managed daily operations, including scheduling, team leadership, and customer engagement strategies.
- Developed and maintained online communication channels, fostering strong customer relationships.
Studio Manager
Hot House Yoga
Richmond, VA
01.2012 - 01.2015
- Managed frontline customer service, handling inquiries, scheduling, and conflict resolution.
- Maintained detailed customer records and communicated effectively to ensure satisfaction.
- Trained and supervised staff to provide high quality service in a fast paced environment.
Heavy Spend Account Manager
Capital One
Richmond, VA
01.2010 - 01.2012
- Assisted customers with account inquiries, billing concerns, and resolution of financial issues.
- Followed compliance and privacy regulations, ensuring secure and professional handling of sensitive information.
- Consistently achieved top performance in customer satisfaction and retention metrics.
Sales & Finance Manager
Richmond Ford
Richmond, VA
01.2001 - 01.2008
- Provided one on one customer support to guide clients through sales and financing processes.
- Maintained high customer satisfaction through clear communication and problem solving.
Education
Bachelor of Science - Small Business Management
Virginia Commonwealth University
01.2015
Skills
- Customer service expertise
- Problem Solving & Conflict Resolution
- Client Relationship Management
- Remote Work Experience
- Data Entry & Record Keeping
- HIPAA Compliance Awareness
- High-Speed Internet and Computer Proficiency
- Effective Written & Verbal Communication
- Lead generation
- Market research
- Conflict resolution
- Team leadership
- Customer relationship management
- Sales forecasting
- Client needs assessment
- Customer retention
- Time management
- Product merchandising and distribution
Technical Requirements
- High Speed internet (>15 mbps)
- Proficient in Microsoft Office & CRM software
- Experience using headsets and remote communication tools
- Comfortable navigating online platforms for customer service interactions
Timeline
Sales Representative
Dirty Hands
01.2023 - Current
Owner & Manager
The Elements Hot Yoga and Wellness
01.2015 - 01.2023
Studio Manager
Hot House Yoga
01.2012 - 01.2015
Heavy Spend Account Manager
Capital One
01.2010 - 01.2012
Sales & Finance Manager
Richmond Ford
01.2001 - 01.2008
Bachelor of Science - Small Business Management
Virginia Commonwealth University