DANIEL AUTIERO
Manalapan,USA
Summary
Dedicated Customer Service professional with a strong commitment to fostering and maintaining professional relationships that drive business results and increase profitability. Deep understanding of the importance of customer satisfaction, striving to provide exceptional service and exceed expectations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II
Goldschmitt and Associates
11.2023 - Current
- Handling phone inquiries for one or more loan programs and toggling between two or more different scripts and client systems supporting Coronavirus relief efforts for a federal government client
- Resolved customer issues and recognized for highest service scores in the quarter
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Cross-trained and provided backup support for organizational leadership
Support Specialist II
Turn2Partners
04.2022 - 11.2023
- Serving as a coach, buddy, and/or contact center Ambassador for less experienced CSRs
- Staffing a Teams Chat room to help agents resolve customer inquiries
- Handling phone inquiries for one or more loan programs and toggling between two or more different scripts and client systems supporting Coronavirus relief efforts for a federal government client
- Recorded accurate and concise documentation of calls
Service Manager
Cafe 360
09.2016 - 04.2022
- Promoted for the ability to develop team, implementing new processes and increasing customer engagement
- Decreased food costs by 10% through vender negotiation, increased cash flow by 15% through the implementation of seasonal marketing strategies.
- Processed purchase orders with vendors, maintained inventory and product replenishment
- Met with customers to discuss service needs and develop effective and practical solutions.
Criminal Justice Intern
Monmouth University
06.2020 - 08.2020
- Researched and compiled information and data from peer-reviewed journals
- Assisted with investigations and literature reviews to support justice initiatives
- Collaborated with a diverse group of professionals to provide accurate and detailed information
Education
Bachelor of Arts - Criminal Justice
Monmouth University
Long Branch, NJSkills
- Proficient in Microsoft Word
- Proficient of Excel
- Proficient of PowerPoint
- Leadership
- Time Management
- Analytical/Problem Solving
- Technical Support/IT
Timeline
Customer Service Representative II
Goldschmitt and Associates
11.2023 - Current
Support Specialist II
Turn2Partners
04.2022 - 11.2023
Criminal Justice Intern
Monmouth University
06.2020 - 08.2020
Service Manager
Cafe 360
09.2016 - 04.2022
Bachelor of Arts - Criminal Justice
Monmouth University
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