Daniel Bates
Kansas City,KS
Summary
Experienced establishing and improving billing practices to meet demands, maintain accuracy and keep system operating efficiently. Success recruiting, hiring, training and motivating high-quality team. Attentive, hardworking and results-driven.
Overview
26
26
years of professional experience
Work History
Revenue Cycle Supervisor
Envision Healthcare
Kansas City, MO
12.2022 - Current
- Created monthly schedules, maintained time records and submitted payroll with help of Kronos
- Conducted regular staff meetings to review performance metrics, address challenges, and foster an environment of continuous improvement within the team.
- Monitored and guided revenue cycle operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Reduced accounts receivable days outstanding by streamlining collection efforts and collaborating closely with customers for prompt payments.
- Streamlined billing procedures for increased accuracy, reducing errors and improving overall collections.
- Collaborated with cross-functional teams to develop and implement revenue cycle policies and procedures.
- Coached and mentored team members for professional growth, resulting in enhanced job performance and higher employee satisfaction.
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Performed root cause analysis to identify issues affecting revenue cycle performance, implementing corrective actions to drive improvement.
- Provided exceptional customer service by addressing billing questions and concerns in a timely, professional manner.
- Trained, evaluated, and challenged team of 7 personnel.
Revenue Cycle Team Lead
Envision Healthcare
Overland Park, KS
06.2018 - 12.2022
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Review and approve all adjustments for Revenue Cycle team
- · Schedule weekly team meetings, recap meetings held with leadership with the team or email sent
- · Assist my representatives with questions relative to the assignment
- Handled escalated calls from customer service or providers.
- Audit my internal team for accuracy on working claims.
- Review escalated invoices by staff within benchmark
- Generated reports detailing findings and recommendations.
Revenue Cycle Insurance Collector
Envision Healthcare
Overland Park, KS
05.2017 - 06.2018
- Work with insurance company and patients to have claims paid
- Verify patient insurance eligibility for date of service
- Submit corrected Claims and Medical records as needed
- Contact patients and facility to get correct insurance info
- Contact facilities to get additional operations reports when necessary.
- Follow up to make sure claims are paid correctly as primary or secondary insurances each month
Customer Quality Specialist
Apria Healthcare
Overland Park, KS
04.2013 - 05.2017
- Co-ordinate with patient's and hospital case managers delivering of medical equipment for a patient to use at home
- Verify insurance to make sure they will cover equipment ordered and submit authorizations and gather all documents to ensure the insurance will pay for services rendered
- Troubleshoot equipment and schedule technicians to assist patients with medical equipment malfunctions
- Collect any payments due to the company via credit card before delivery of supplies
Call Center Supervisor
Harte Hanks
Shawnee, KS
09.2012 - 04.2013
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Supervised a team of up to 25 representatives to deliver complete and accurate information to our customers
- Handled escalated customers, and worked to find a resolution that worked for both the customer and the company
- Enhanced team performance with consistent coaching, feedback, and development opportunities
- File all trouble tickets to address office equipment problems, or outages that occurred on the call center floor
Team Lead
T-Mobile Wireless
Lenexa, KS
06.1998 - 06.2012
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Analyzed reports for leadership and created action plans that focus on correcting behaviors and improving performance
- Used negotiation and problem solving skills to handle escalated customers
- Partner with committees focused on workplace morale and call center incentives to help improve performance
- Served as a trainer and interim coach to provide bench strength
- 28 representatives were promoted form my teams, to either supervisors, or trainers within the company
- Served as quality specialist and interim supervisor when necessary.
Education
No Degree - Business Administration And Accounting
Kansas City Kansas Community College
Kansas City, KSSkills
- Denial Resolution
- HIPAA knowledge
- Claim submission
- Collections experience
Timeline
Revenue Cycle Supervisor
Envision Healthcare
12.2022 - Current
Revenue Cycle Team Lead
Envision Healthcare
06.2018 - 12.2022
Revenue Cycle Insurance Collector
Envision Healthcare
05.2017 - 06.2018
Customer Quality Specialist
Apria Healthcare
04.2013 - 05.2017
Call Center Supervisor
Harte Hanks
09.2012 - 04.2013
Team Lead
T-Mobile Wireless
06.1998 - 06.2012
No Degree - Business Administration And Accounting
Kansas City Kansas Community College