Daniel Battenhausen
Gulfport,MS
Summary
Accomplished Security Officer with a proven track record at Securitas Security Services USA, adept in incident reporting and superior customer service. Excelled in enhancing safety through meticulous CCTV monitoring and emergency response, significantly improving security protocols. Skilled in fostering a secure environment while ensuring a welcoming atmosphere for all guests.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
05.2024 - 11.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Security Officer
Island View Casino Resort
11.2023 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Security Officer
Treasure Bay Casino and Hotel
04.2023 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Completed full building and grounds patrols to spot and investigate concerns.
Sales Associate
Menards
07.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Sales Associate
The Home Depot Inc
11.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Master Control Operator
WXXV
04.2013 - 11.2021
- Assisted in training new hires on standard operating procedures, improving team efficiency and cohesion.
- Achieved high-quality transmissions by closely monitoring closed captioning, subtitling, and on-screen graphics functions during broadcasts.
- Contributed to an organized work environment by maintaining a clean and clutter-free master control area.
- Played a crucial role in emergency reporting situations through quick response times and efficient coordination with news teams.
- Monitored channels for compliance with federal regulations and strict company rules.
- Participated in ongoing professional development opportunities aimed towards expanding knowledge base regarding emerging industry trends, technologies advancements, and best practices methodologies applicable within master control room environments across various media platforms available worldwide today.
- Guaranteed continuous network feed availability through proactive management of satellite downlinks, fiber circuits, microwave links, or other sources as required for distribution purposes throughout assigned shifts or rotations periods within the calendar year schedule provided annually upon hire date approval by station management personnel contacts.
- Utilized state-of-the-art automation systems to maximize efficiency in playback scheduling and content management processes within the master control room setting.
- Improved overall broadcast performance with timely equipment maintenance and troubleshooting.
- Developed strong relationships with fellow operators to ensure a cohesive working environment within the master control room at all times.
- Ensured seamless program transitions by executing proper on-air switching techniques.
- Efficiently managed commercial breaks for revenue generation while maintaining optimal content flow for viewers'' enjoyment.
- Demonstrated a strong commitment to upholding all company policies, procedures, and values while performing daily tasks related to the role of Master Control Operator within the framework established by station management during regular meetings held periodically throughout each fiscal quarter period.
- Identified equipment issues and implemented troubleshooting techniques for resolution.
- Performed quality control duties for on air content during newscasts.
- Maintained accurate programming logs for FCC compliance and record-keeping purposes.
Education
High School Diploma - General Studies
Ballston Spa High School
Ballston Spa, NY06.1991
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Emergency response
Certification
CPR
Timeline
Security Officer
Securitas Security Services USA
05.2024 - 11.2024
Security Officer
Island View Casino Resort
11.2023 - 05.2024
Security Officer
Treasure Bay Casino and Hotel
04.2023 - 11.2023
Sales Associate
Menards
07.2022 - 04.2023
Sales Associate
The Home Depot Inc
11.2021 - 05.2022
Master Control Operator
WXXV
04.2013 - 11.2021
CPR
High School Diploma - General Studies
Ballston Spa High School
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