Daniel Bean
Spokane,WA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative & Sales
Horizon Distribution
Spokane, WA
02.2023 - Current
- Provide customer service and sales support for professional-grade irrigation, landscape, outdoor living, and commercial power equipment
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Lawn Maintenance Technician
Cedar Ridge Lawncare
Spokane, WA
06.2022 - 01.2023
- Upheld company reputation for excellence with exceptional attention to detail in all aspects of lawn care services provided to clients.
- Created visually appealing landscapes using both hand tools and power equipment for efficient installation processes.
- Managed landscaping projects, coordinating with clients to meet specific design requirements.
Warehouse Associate
URM Foods
Spokane, WA
11.2021 - 06.2022
- Worked effectively in fast-paced environments.
- Maintained accuracy while meeting productivity standards
- Operated forklifts and pallet jacks to efficiently move and organize inventory.
Mechanic
C & C Yardcare
Spokane, WA
05.2020 - 09.2021
- Repaired and maintained trucks, mowers, snowplows, and yard equipment
- Transported and delivered large equipment using trucks and trailers.
- Diagnosed mechanical issues using diagnostic tools and equipment.
- Conducted inspections to ensure compliance with safety regulations and operational standards.
Construction Laborer
Ziegler Construction
Spokane, WA
09.2018 - 03.2020
- Assisted with residential renovations and landscaping projects
- Gained hands-on experience with tools, materials, and job-site safety
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
Education
High School Diploma -
Northwest Christian Schools
Spokane, WA03-2018
Skills
- Inventory management and Point of Sale (POS) systems
- E-commerce operations and order processing
- Proficient with Microsoft Office and Adobe programs
- Electrical wiring, soldering, and meter usage
- Mechanical repair: small engines, motorcycles, and automobiles
- Forklift operation and warehouse logistics
- Strong communication and teamwork skills
Interests
Built a Honda Shadow motorcycle from the frame up, Automotive modification and mechanical projects, Soccer, guitar, and building remote-control airplanes
Timeline
Customer Service Representative & Sales
Horizon Distribution
02.2023 - Current
Lawn Maintenance Technician
Cedar Ridge Lawncare
06.2022 - 01.2023
Warehouse Associate
URM Foods
11.2021 - 06.2022
Mechanic
C & C Yardcare
05.2020 - 09.2021
Construction Laborer
Ziegler Construction
09.2018 - 03.2020
High School Diploma -
Northwest Christian Schools