Daniel Bermudez
Brownsville,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Leader
McAlister's Deli
03.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
STUDENT RECRUITMENT STUDENT WORKER
Texas Southmost College
09.2021 - 06.2022
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
SALES ASSOCIATE
Stripes Convenience Store
05.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance USA
01.2021 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
CREW MEMBER
McDonald's
07.2020 - 01.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders and collected payments.
- Collaborated with team members to complete orders.
SALES ASSOCIATE
Stripes Convenience Store
06.2019 - 05.2020
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
No Degree - History Teacher Education
The University of Texas Rio Grande Valley
Edinburg, TXHigh School Diploma -
Lopez Early College High School
06.2018
Skills
- Sorting and labeling
- Spreadsheet development
- Office administration
- Scheduling and calendar management
- Team collaboration
- Microsoft Office Suite
- Bilingual in English and Spanish
- Production Scheduling
- Equipment Troubleshooting
- Operations Support
- Production Reporting
- Cash Handling
Languages
Spanish
English
Timeline
Shift Leader
McAlister's Deli
03.2023 - Current
STUDENT RECRUITMENT STUDENT WORKER
Texas Southmost College
09.2021 - 06.2022
SALES ASSOCIATE
Stripes Convenience Store
05.2021 - 09.2021
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance USA
01.2021 - 04.2021
CREW MEMBER
McDonald's
07.2020 - 01.2021
SALES ASSOCIATE
Stripes Convenience Store
06.2019 - 05.2020
No Degree - History Teacher Education
The University of Texas Rio Grande Valley
High School Diploma -
Lopez Early College High School