Daniel Boarts
Battle Creek,MI
Summary
Experienced Service / Parts Manager with a demonstrated history of working in the motorcycle industry. Skilled in Purchasing, Warranty, Customer Service, Retail, and Inventory Management. Employee Management Strong support professional graduated from Universal Technical Institute-Motorcycle Mechanics Institute Division.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Parts Manager
Battle Creek Harley Davidson
Battle Creek, MI
02.2019 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Assistant Parts Manager
Grand Rapids Harley-Davidson
Grand Rapids, Michigan, USA
05.2010 - 02.2019
- Highly skilled in managing employees handling customers' parts requirements in terms of both sales and services
- Working knowledge of assisting customers in selecting required parts and providing relevant advice
- Well versed in pulling purchases from stock and ensuring the right part is being provided to the customer
- Hands on experience in maintaining core inventory and purchasing
- Advised customers on maintaining vehicles as prescribed in manufacturers'
- Ensured maintenance of dealership standards
- Followed all company safety policies and procedures and reported accidents
- Advised customers of parts ordered and made appointment for installation
- Interpreted warranty information and policies to customers
Service Manager
Back Roads Triumph
Jacksonville, North Carolina, USA
03.2008 - 05.2010
- Prepared estimates and organized service tickets
- Monitored satisfactory completion of work orders in a timely manner
- Processed auto service fees and clarified work performed in relation to billing of customers
- Scheduled preventive maintenance
- Recorded inventory of incoming/outgoing parts
- Ensured proper securing of premises in evening and prompt opening of facility
Shop Forman/Machinist
Desert Cutting Tools Inc
Phoenix, Arizona, USA
03.2006 - 03.2008
- Used various tools to plan details of manufacturing process, such as the area of cuts and materials to be removed
- Placed or loaded parts on the grinding and milling machinery to make cuts on specified areas
- Analyzed finished products to ensure effectiveness and detect any possible defects in design
- Selected tools to be used for carrying on with the work as per specifications and plans
- Monitored machines on which work was performed, to ensure proper functioning
Technician
Speed Motor Sports
Union Gap, Washington, USA
01.2003 - 03.2006
- Performed used vehicle safety evaluation and repairs to prepare for retail sale
- Fabricated and customized accessories for installation
- Specialized in crash repairs
- Unloading and building of new units
- Utilized company truck and trailer to deliver vehicles as necessary
Education
Yakima Vally Comunity College - Welding
Yakima Vally Comunity College
Yakima, Washington05.2010
Motorcycle Mechanic - Mechanics
Motorcycle Mechanics Institute
Phoenix, Arizona11.2008
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Vendor relations
- Inventory auditing
- Customer relations
- Staff training
- Purchasing oversight
- Performance improvement
- Logistics planning
- Stock control
- Management
- Client relations
- Vendor relationship management
Certification
Talon Power Sports Solutions
Inventory Management
Warranty Management
Timeline
Parts Manager
Battle Creek Harley Davidson
02.2019 - Current
Assistant Parts Manager
Grand Rapids Harley-Davidson
05.2010 - 02.2019
Service Manager
Back Roads Triumph
03.2008 - 05.2010
Shop Forman/Machinist
Desert Cutting Tools Inc
03.2006 - 03.2008
Technician
Speed Motor Sports
01.2003 - 03.2006
Yakima Vally Comunity College - Welding
Yakima Vally Comunity College
Motorcycle Mechanic - Mechanics
Motorcycle Mechanics Institute