Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Boarts

Battle Creek,MI

Summary

Experienced Service / Parts Manager with a demonstrated history of working in the motorcycle industry. Skilled in Purchasing, Warranty, Customer Service, Retail, and Inventory Management. Employee Management Strong support professional graduated from Universal Technical Institute-Motorcycle Mechanics Institute Division.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Parts Manager

Battle Creek Harley Davidson
02.2019 - Current
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Assistant Parts Manager

Grand Rapids Harley-Davidson
05.2010 - 02.2019
  • Highly skilled in managing employees handling customers' parts requirements in terms of both sales and services
  • Working knowledge of assisting customers in selecting required parts and providing relevant advice
  • Well versed in pulling purchases from stock and ensuring the right part is being provided to the customer
  • Hands on experience in maintaining core inventory and purchasing
  • Advised customers on maintaining vehicles as prescribed in manufacturers'
  • Ensured maintenance of dealership standards
  • Followed all company safety policies and procedures and reported accidents
  • Advised customers of parts ordered and made appointment for installation
  • Interpreted warranty information and policies to customers

Service Manager

Back Roads Triumph
03.2008 - 05.2010
  • Prepared estimates and organized service tickets
  • Monitored satisfactory completion of work orders in a timely manner
  • Processed auto service fees and clarified work performed in relation to billing of customers
  • Scheduled preventive maintenance
  • Recorded inventory of incoming/outgoing parts
  • Ensured proper securing of premises in evening and prompt opening of facility

Shop Forman/Machinist

Desert Cutting Tools Inc
03.2006 - 03.2008
  • Used various tools to plan details of manufacturing process, such as the area of cuts and materials to be removed
  • Placed or loaded parts on the grinding and milling machinery to make cuts on specified areas
  • Analyzed finished products to ensure effectiveness and detect any possible defects in design
  • Selected tools to be used for carrying on with the work as per specifications and plans
  • Monitored machines on which work was performed, to ensure proper functioning

Technician

Speed Motor Sports
01.2003 - 03.2006
  • Performed used vehicle safety evaluation and repairs to prepare for retail sale
  • Fabricated and customized accessories for installation
  • Specialized in crash repairs
  • Unloading and building of new units
  • Utilized company truck and trailer to deliver vehicles as necessary

Education

Yakima Vally Comunity College - Welding

Yakima Vally Comunity College
Yakima, Washington
05.2010

Motorcycle Mechanic - Mechanics

Motorcycle Mechanics Institute
Phoenix, Arizona
11.2008

Skills

  • Customer service
  • Invoice processing
  • Inventory management
  • Ordering parts
  • Vendor relations
  • Inventory auditing
  • Customer relations
  • Staff training
  • Purchasing oversight
  • Performance improvement
  • Logistics planning
  • Stock control
  • Management
  • Client relations
  • Vendor relationship management

Certification

Talon Power Sports Solutions

Inventory Management

Warranty Management

Timeline

Parts Manager

Battle Creek Harley Davidson
02.2019 - Current

Assistant Parts Manager

Grand Rapids Harley-Davidson
05.2010 - 02.2019

Service Manager

Back Roads Triumph
03.2008 - 05.2010

Shop Forman/Machinist

Desert Cutting Tools Inc
03.2006 - 03.2008

Technician

Speed Motor Sports
01.2003 - 03.2006

Yakima Vally Comunity College - Welding

Yakima Vally Comunity College

Motorcycle Mechanic - Mechanics

Motorcycle Mechanics Institute
Daniel Boarts