Daniel Boe

Store Director

American Freight Furniture and Mattress

12.2016 - 12.2024

Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
Conducted regular performance evaluations for staff members, identifying areas for growth and development.
Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
Protected store from loss or theft by setting and enforcing clear security policies.
Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
Oversaw staffing and training, safety compliance, inventory control and financial functions.
Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assisted with hiring, training and mentoring new staff members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reported to district manager regarding store and staff issues, financial goals and sales.
Hire, trained, and promoted multiple staff members to new store managers
3 years million dollar shipper
Acting district manager for region.