Sabrina Burke

• Directed daily operations of a 82mil store that was operational challenged to enhance customer experience and optimize store performance.
• Led team development initiatives, fostering a culture of continuous improvement and accountability.
• Implemented inventory management strategies, reducing stock discrepancies and improving accuracy.
• Analyzed sales trends to inform merchandising decisions, maximizing product visibility and sales potential.
• Streamlined staffing processes, ensuring adequate coverage during peak hours for improved service levels.
• Developed training programs for new staff, enhancing onboarding efficiency and retention rates.
• Monitored compliance with company policies and safety regulations, maintaining a secure shopping environment.
• Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
• Conducted regular performance evaluations for staff members, identifying areas for growth and development.
• Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
• Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly. Reduced Inventory Not Found by 3% within the first year of becoming a Store Director.
• Oversaw staffing and training, safety compliance, inventory control and financial functions. Promoted 14 Leaders with the first year of being in the store. Promoted two Executive Team Leaders that successfully manages 20 million dollar processes each.
• Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members. Increase team Engagement Results with 40 point increase across the leadership team and 37 point increase across store team members.
• Managed team of 7 Executive Team Leaders, 22 team leaders and 200+ cashiers and floor staff.

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• Boosted store sales by 5 million within the first year by deploying strategies to effectively improve operations through operational and team performance.
• Trained and guided team members to maintain high productivity and performance metrics. Reduced Inventory Not Found by 5% total Store, which ensured the team would always find products being purchased by digital guests. Became a training store for Visual Merchandising.

• Observed each employee's individual strengths and challenged leaders to create and execute actions plans that led to improvement in areas of weakness and operational efficiency total store. Successfully removing a red store of the "Red Store List' within three months.
• Built effective leadership schedules during peak and non peak hours that ensure store team felt supported and business tasks were executed daily.

• Led daily operations, ensuring team alignment with corporate goals and customer satisfaction initiatives.
• Developed training programs for new team members, enhancing onboarding efficiency and team productivity. Recruited Leaders across the Specialty Sales department to ensure the store had right leaders in place. Promoted four leader and within that year promoted two of the four to Executive Team Leaders.
• Streamlined communication processes among departments, improving collaboration and operational effectiveness.
• Improved team culture through training, development and recognition, which lead to 54 point increase in engagement in Team Voice annual Survey.

• Collaborated with cross-functional teams to align marketing campaigns with in-store displays and promotions.
• Analyzed sales data to optimize product placement and drive merchandise turnover rates.
• Led training sessions for staff on visual standards and effective display techniques, improving overall compliance.
• Implemented seasonal merchandising plans that increased foot traffic during peak shopping periods.
• Conducted regular store visits to assess visual merchandising effectiveness and identify areas for improvement.
• Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
• Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.

• Supervised team operations, ensuring adherence to company policies and procedures.
• Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
• Trained and mentored new team members, fostering a collaborative work environment.
• Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction ratings.

• Resolved customer inquiries and complaints through effective communication and problem-solving skills.
• Managed ticketing systems to ensure timely processing of reservations and changes.
• Collaborated with team members to streamline workflows and enhance service delivery.
• Provided training and mentorship to new staff on customer service protocols and procedures.