Seasoned floor supervisor successful at leading, motivating and developing teams of employees. Top-notch skills include leadership, decision-making and time management. Looking to take on a new long-term position with growth potential.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Floor Supervisor
Melbourne Racing Club
Melbourne, Florida
08.2025 - 01.2026
Coordinated staff schedules to ensure adequate coverage and service.
Supervised daily operations in hospitality areas during events.
Trained new team members on customer service standards and procedures.
Resolved guest inquiries and concerns to enhance visitor experience.
Provided excellent customer service by responding promptly to inquiries from customers or team members.
Floor Supervisor /Poker Dealer
Daytona Beach Racing and Card Club
South Daytona, Florida
05.2019 - 02.2025
Supervised daily operations in gaming and card room areas.
Trained and mentored staff on customer service standards.
Managed inventory levels and ordered supplies.
Resolved customer inquiries and complaints efficiently.
Managed inventory levels and ordered supplies as needed.