Daniel Brisley
Port Washington
Summary
I am reliable and hard working, having worked autonomously and on teams to serve high volumes of members and customers alike. I have expertise in managing staff, and completing day to day operations with the utmost quality of professionalism. I have thriving interpersonal and multitasking skills that I have honed in fast paced, customer service related-high stress environments. I am a world traveler and I bring a cultured, well rounded approach to the workplace environment. For the last eight years, I have worked in excess of sixty hour work weeks between my multiple jobs, showing that I am willing to put the work in for the optimal outcome.
Overview
16
16
years of professional experience
Work History
Operations Document Specialist
DentaQuest
Milwaukee, WI
01.2023 - Current
- Enhanced document organization by implementing a comprehensive filing system for easy access and retrieval.
- Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
- Streamlined workflow processes by collaborating with team members on effective document management strategies.
- Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
- Collaborated with cross-functional teams to gather necessary information for accurate and timely document completion.
- Assisted in the development of training materials for new hires, promoting consistency and efficiency across the Document Specialist team.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Contributed to the development of departmental procedures, offering suggestions for improvements based on experience and expertise.
- Prevented loss or misplacement of critical documents through diligent maintenance of both physical and digital storage systems.
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
Bartender
Sir James Pub
Port Washington, WI
05.2021 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Retail Assistant Manager
Sherpers
Port Washington, WI
06.2019 - Current
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Maximized revenue growth through proactive management of store promotions, markdowns, and clearance events.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Improved employee retention rates by implementing recognition programs that encouraged growth within the company.
- Exhibited excellent people skills during interaction with employees and customers.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Controlled store inventory and reviewed cash handling and operations reports.
Bar Manager
Maxwells
Cedarburg, WI
04.2014 - 05.2021
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Barista
Colectivo Coffee Roasters
Grafton, WI
09.2012 - 03.2017
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Lead Massage Therapist
Dr Balkanski Podiatry
Grafton, WI
04.2013 - 09.2016
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
- Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
- Collaborated with other healthcare professionals to develop treatment plans.
- Provided treatment for medical conditions and injuries through therapeutic massage.
Barista
Starbucks
Grafton, WI
09.2007 - 09.2012
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Associate of Applied Science - Massage Therapy
Blue Sky School of Professional Massage - Grafton
Grafton, WI05.2012
Skills
- Digital File Organization
- Project Assistance
- File Management
- Workflow Optimization
- Proofreading Expertise
- Customer Service Profenciency
- Problem Solving
- Technical Writing
- Time Management
- Attention to Detail
- Compliance Controls
- Records Management
- Quality Management
Timeline
Operations Document Specialist
DentaQuest
01.2023 - Current
Bartender
Sir James Pub
05.2021 - Current
Retail Assistant Manager
Sherpers
06.2019 - Current
Bar Manager
Maxwells
04.2014 - 05.2021
Lead Massage Therapist
Dr Balkanski Podiatry
04.2013 - 09.2016
Barista
Colectivo Coffee Roasters
09.2012 - 03.2017
Barista
Starbucks
09.2007 - 09.2012
Associate of Applied Science - Massage Therapy
Blue Sky School of Professional Massage - Grafton