Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Daniel Brotherman

Tulsa,OK

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Services Associate

Walgreens
Jenks, OK
01.2022 - 08.2023
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.

Shift Manager

Jimmy Johns Gourmet Subs
Tulsa, OK
01.2021 - 01.2022
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.

Education

Bachelor of Science - Mechanical Engineering

Oklahoma State University
Stillwater, OK
01-2026

High School Diploma -

Jenks High School
Jenks, OK
05-2022

Skills

  • Customer Support
  • Team Collaboration
  • Project Management
  • Account Management
  • Guest Services
  • Customer Service
  • Product Knowledge
  • Assertiveness
  • Customer Relations

Affiliations

  • Outdoorsman/Athletics
  • Alpha Tau Omega Fraternity
  • Brotherhood Chairman within ATO
  • Volunteer Work

References

References available upon request.

Timeline

Customer Services Associate

Walgreens
01.2022 - 08.2023

Shift Manager

Jimmy Johns Gourmet Subs
01.2021 - 01.2022

Bachelor of Science - Mechanical Engineering

Oklahoma State University

High School Diploma -

Jenks High School
Daniel Brotherman