Jerrod Rice
Lexington,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Services Associate
Lowes
11.2022 - Current
- Responsible for assisting customers with merchandise purchases and inquires in the lumber and building material department.
- Use forklift to assist with stocking and loading customer’s merchandise.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Package Loader
UPS Freight
11.2022 - 02.2024
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Lifted and slid packages weighing up 60 pounds on conveyor belts to transport items.
- Reviewed and followed computerized work orders to determine quantities and types of products to be shipped.
- Operated computer programs to load finished products and hand-wrote tickets during computer network downtime.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Personal Care Provider
Bluegrass ADD District
01.2009 - 07.2022
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Used company software and databases to maintain records of services performed and patient conditions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Education
Bluegrass Community And Technical College
Lexington, KYHenry Clay High School
Lexington, KY05.2008
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Computer Skills
- Data Entry
References
Personal references available upon request.
Timeline
Package Loader
UPS Freight
11.2022 - 02.2024
Customer Services Associate
Lowes
11.2022 - Current
Personal Care Provider
Bluegrass ADD District
01.2009 - 07.2022
Bluegrass Community And Technical College
Henry Clay High School