Daniel Burk
Houston,TX
Summary
Dedicated Service Manager with over 30 years of comprehensive experience in the automotive industry. Demonstrated expertise in growing businesses, maximizing revenue, increasing customer count, and providing strategic assistance to ensure cohesive management of mechanical operations. Adept at team leadership, cost management, payroll, sales, and customer retention. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Innovative and goal-oriented professional committed to all customer service needs. Dedicated team player skilled at conflict resolution. Drives company growth through refreshing positive reinforcement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Manager
RMS Auto Car Care
03.2022 - Current
- Successfully oversee all aspects of shop flow operations and pricing, leading to a significant increase in store sales.
- Implement effective strategies resulting in a 33% sales growth in 8 months to increase revenue over 1 million from the previous year.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated warranty claims processing and understanding warranty contract details, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Championed energy efficiency initiatives within the organization, leading to reduced operating costs without sacrificing quality of service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Store Manager/Service Manager
Eric’s Car Care
01.2020 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- 35% in store sales over 1st year
Assistant Service Manager
Mike Shaw Subaru
01.2016 - 01.2020
- Provided invaluable support to the service manager in various tasks, including warranty claim approvals, technician/advisor management, and day-to-day operations in the service department
- Managed a large team of 50+ service department employees and efficiently processed 120+ cars per day through the service department daily
- Consistently maintained customer service scores above 90%.
Store Manager
Tire Engineers & Service Center
01.2009 - 01.2016
- Managed a skilled team of 6 technicians at the corporation's flagship store, consistently achieving top performance
- Led daily operations, including accurately building quotes, selling jobs, training new service advisors, and controlling cost of goods
- Instrumental in maintaining the store's top-ranking position within the corporation for four consecutive years.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Service Technician
Curry Honda
01.2007 - 01.2009
- Conducted all aspects of repair on Honda vehicles, including diagnostics, warranty repair, standard maintenance intervals, alignments, and oil changes
- Achieved outstanding customer satisfaction metrics, with a CSI (Customer Service Index) above 98% and a less than 1% comeback rate over a two-year period
- Completed comprehensive Honda Online Training program.
Education
Automotive Repair -
Universal Technical Institute
Houston, TX12.2007
B.A. - History -
University of North Carolina
Charlotte, NC12.2005
Skills
- Automotive: Extensive expertise in repair, fabrication, welding, electrical systems, you name it I will find a solution
- Computers: Proficient in all aspects Building computers, Hex editing, diagnosing, networking setup and learning any program in a day
- : Customer Service: Handling any heat case, turning upset customer into a lifetime customer, keeping all customer interactions professional but followed with facts
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service Management
- Time Management
- Conflict Resolution
- Workflow Management
- Crew Leadership
- Process Optimization
- After-sales support
Certification
- ASE: A1, A2, A3, A4, A5, A6, A7, A8 (Master Certified)
- A/C 609/608 Certification: R12, R134a, R410, R1234YF
- Fix or Solve Anything Certification
References
Fell free to call any contact in my phone and you with get nothing but positive remarks. Here are a few relevant references.
Scott Siegel (Owner Siegel Racing/Engineer), 404-388-8751
Brian Dailey (Soccer Coach/Teacher): 404-432-2579
Dr. Benjamin Baumbrind (Retinal Eye Surgeon): 404-512-1590
Greg Blasingame (Mentor/Ruthless Leader): 404-312-1718
Timeline
Service Manager
RMS Auto Car Care
03.2022 - Current
Store Manager/Service Manager
Eric’s Car Care
01.2020 - 01.2022
Assistant Service Manager
Mike Shaw Subaru
01.2016 - 01.2020
Store Manager
Tire Engineers & Service Center
01.2009 - 01.2016
Service Technician
Curry Honda
01.2007 - 01.2009
Automotive Repair -
Universal Technical Institute
B.A. - History -
University of North Carolina
- ASE: A1, A2, A3, A4, A5, A6, A7, A8 (Master Certified)
- A/C 609/608 Certification: R12, R134a, R410, R1234YF
- Fix or Solve Anything Certification
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