DANIEL BURTON
Ashland,KY
Summary
Highly charismatic and personable, hardworking individual with fifteen -plus years of experience in fast-paced goal-oriented work environments. Adept problem-solving skills, with demonstrated leadership experience while providing excellent customer service. Equipped with a diverse skill set, conducive to achieving goals in any market. Seeking to use my expertise to build a professional and rewarding career with your company.
Overview
18
18
years of professional experience
Work History
Dasher
DoorDash
Ashland, KY
04.2020 - Current
- Navigated optimal delivery routes using GPS tools, improving delivery times.
- Delivered food orders promptly to designated areas, enhancing customer satisfaction.
- Resolved customer inquiries and concerns, ensuring a positive service experience.
- Adhered to safety protocols while handling food items during deliveries.
Maintenance Technician
Walmart
Ashland, KY
01.2020 - 01.2023
- Inspected grounds to identify and rectify hazardous conditions, minimizing liability risks.
- Ensured clear and safe workspaces, consistently meeting OSHA standards.
- Sanitized and maintained frequented areas and equipment using approved supplies.
- Communicated maintenance concerns to supervisor for timely resolution.
Department Manager
Walmart
Morehead, KY
11.2016 - 02.2020
- Consulted with customers and suggested the best products to meet their needs.
- Set forward-thinking policies to meet business needs and boost team success.
- Managed the performance of team members, conducted performance evaluations, and held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and upholding company policies.
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
- Increased employee job satisfaction with hands-on, motivational approaches.
- Oversaw daily operations to ensure the production/fresh CAP teams met all company operational standards, focusing on efficiency, team-collaboration, and process improvements.
- Reversed a poor-performing department by revising systems, and re-training team members with correct processes.
Customer Service Manager
Walmart
Morehead, KY
10.2014 - 11.2016
- Engaged with customers to address their concerns and respond to inquiries.
- Demonstrated a deep understanding of Walmart's product lines and pricing structures.
- Consistently met or exceeded daily service quality and performance expectations.
- Wisely and effectively delegated important tasks to team members.
- Provided fast, friendly, and knowledgeable service, addressing routine questions during daily operations.
- Fostered positive relationships with customers, managers, and customer service team members to uphold a positive work environment.
- Stayed up to date on company products and services to promptly resolve any issues.
- Personally investigated sensitive customer service complaints, ensuring quick resolutions for optimal customer satisfaction.
- Showcased confidence in and passion for the company.
- Utilized critical thinking skills to resolve problems efficiently.
- Reduced shrink by adhering to safety, loss prevention, and cash-handling guidelines by implementing a data-informed, collaborative, store-by-store approach.
Cashier/Customer Service Associate
Walmart
Morehead, KY
06.2013 - 08.2014
- Handled incoming and outgoing money transfers, managed merchandise returns and exchanges, and maintained positive customer rapport daily.
- Engaged with customers to address and resolve concerns, responding to product inquiries.
- Consistently met or surpassed daily service quality and performance standards.
- Ensured cash tills had sufficient change denominations consistently.
- Addressed customer queries and offered recommendations based on their needs.
- Implemented cross-selling and upselling strategies.
- Kept checkout and merchandise areas tidy and orderly.
- Supported in stocking and rotating merchandise.
- Efficiently scanned and bagged items.
- Stayed informed about merchandise promotions, ads, and product details.
General Manager
Fazoli's
Morehead, KY
06.2008 - 06.2013
- Recruited, hired, trained, and inspired team members.
- Handled scheduling duties.
- Ensured positive interactions with guests.
- Addressed and resolved guest inquiries and issues.
- Maintained a clean and safe work environment by following sanitation and safety regulations at all levels of government.
- Checked equipment regularly to guarantee proper functioning.
- Enforced operational guidelines, brand standards, customer service expectations, and company policies among team members.
- Provided catering services for local community events, serving distinguished guests like local politicians and various organizations.
- Upheld clear and safe workspaces meeting OSHA standards.
- Conducted inspections to identify and rectify hazardous conditions and liability risks on the premises.
- Ensured proper storage, handling, preparation, and presentation of ingredients and menu items to maintain food safety and quality.
- Implemented a local marketing strategy to boost sales.
- Managed administrative tasks including employee timekeeping, inventory control, cash management, and sales reporting.
- Proficient in reading, writing, and interpreting safety regulations, operational guidelines, and procedure manuals.
Education
BBA - Business Administration
Bellevue University
Bellevue, NE12-2021
High school diploma - General Education
George Rogers Clark High School
Winchester, KY05-2001
Skills
- Recruiting
- Retail Management
- Leadership
- Team Management
- Human Resources
- Tech Savvy
- Maintenance
- Employee Training and Development
- Interviewing
- Writing Skills
- Cash Handling
- Employee Orientation
- Event Planning
- Quality Assurance
- Merchandising
- Sales
- Inventory Control
- Microsoft Office
- Food Safety
- Upselling
- Negotiation
- Troubleshooting
- Administrative Experience
- Oral and Written Communication
- Pricing
- Loss Prevention
- Project Management
Timeline
Dasher
DoorDash
04.2020 - Current
Maintenance Technician
Walmart
01.2020 - 01.2023
Department Manager
Walmart
11.2016 - 02.2020
Customer Service Manager
Walmart
10.2014 - 11.2016
Cashier/Customer Service Associate
Walmart
06.2013 - 08.2014
General Manager
Fazoli's
06.2008 - 06.2013
BBA - Business Administration
Bellevue University
High school diploma - General Education
George Rogers Clark High School