Daniel Bush
Kingston,OK
Summary
Over 11 years of experience as a Claim Handler and 15 years as a Claims Trainer, specializing in developing high-quality claim handlers. Created tailored strategies for each Claim Handler, resulting in optimal quality outcomes. My training techniques have led to significant improvements in skills and efficiency. Proven track record of enhancing individual performance and contributing to overall organizational success.
Overview
20
20
years of professional experience
Work History
Claim Specialist
State Farm Insurance
Bloomington, Illinois
12.2019 - Current
- Conducted comprehensive inspections and investigations for accurate and timely claim assessments.
- Developed accurate estimates to expedite claim resolutions.
- Resolved claims effectively, ensuring high customer satisfaction.
- Authored concise letters for clear claim communication.
- Facilitated recovery initiatives to enhance customer retention.
- Ensured quality through consistent support and contact with customers.
- Trained co-workers to improve claims handling skills.
- Managed complex and large claims.
Claims Trainer
State Farm Insurance Inc
Bloomington, IL
10.2005 - 12.2019
- Delivered diverse instructional techniques through role-playing, lectures, and simulations.
- Facilitated training sessions to elevate employee knowledge and skills.
- Conducted orientation sessions on jurisdictional information and operation guides.
- Led writing classes to enhance claim handlers' proficiency in letter composition.
- Facilitated estimate writing classes to develop precise estimating skills.
- Implemented estimate reconciliation classes to improve accuracy in claims processing.
- Evaluated trainee performance with assessments and feedback sessions.
- Collaborated with management to tailor training for individual Claim Specialists.
Education
Bachelor of Science - Criminal Justice and Psychology
East Central University
Ada12-1993
Skills
- Claims estimation and analysis
- Claim resolution and investigation
- Customer relationship management
- Policy interpretation and coverage assessments
- Complex claims consulting
- Inspection report review
- Communication skills and documentation
- Training facilitation
Timeline
Claim Specialist
State Farm Insurance
12.2019 - Current
Claims Trainer
State Farm Insurance Inc
10.2005 - 12.2019
Bachelor of Science - Criminal Justice and Psychology
East Central University