Daniel Bustamante
Chicago,IL
Summary
A highly motivated professional with a strong track record of delivering exceptional customer service. Skilled in defusing challenging situations and resolving concerns efficiently, ensuring customer satisfaction. Demonstrates excellent communication skills, including phone etiquette, active listening, and effective problem-solving. Committed to continuous growth and staying up-to-date with product updates to provide the best support and service possible.
Overview
5
5
years of professional experience
Work History
Food Nutrition Services
Rush University Medical Center, RUMC
Chicago, IL
04.2020 - 11.2021
- Oversaw inventory management in the Food Nutrition Services department, responsible for receiving, unloading, and shelving supplies in the storeroom to ensure proper stock organization and availability.
- Performed inventory control tasks including labeling supplies, rotating stock to ensure FIFO (First In, First Out) practices, and conducting regular stock audits to maintain accurate inventory levels.
- Managed the accuracy of received goods by verifying deliveries against purchase orders, inspecting for damage or defects, and coordinating with vendors and supervisors to resolve discrepancies.
- Maintained established inventory par levels by conducting regular physical counts and initiating stock replenishment orders as needed to ensure continuous product availability.
Supply Chain Tech
Rush University Medical Center, RUMC
Chicago, IL
11.2021 - 09.2022
- Received, packed, and unpacked items for stocking and delivery in various locations (warehouse, storerooms, units, off-site locations).
- Accurately counted and recorded stock items, using manual or computerized systems.
- Verified inventory levels and compared physical counts to established par levels, placing orders for replenishment when necessary.
- Ensured accuracy of received goods by cross-referencing packing lists and inspecting for damage or defects, reporting discrepancies to supervisors.
- Operated and maintained AGV system carts, ensuring proper loading, unloading, and staging for future use, including using system touch screens for correct cart routing.
- Maintained clean, organized work and stocking areas to meet safety and infection control regulations.
- Managed incoming phone calls per department guidelines, ensuring prompt and appropriate follow-up actions.
Supply Chain Tech Lead
Rush University Medical Center, RUMC
Chicago, IL
09.2022 - Current
- Led and coordinated a team of staff, effectively assigning workloads and ensuring all team members had the necessary resources for a smooth and efficient workday.
- Managed inbound phone orders for hospital supplies, ensuring prompt and accurate delivery of requested items to various departments.
- Verified that all products were within their expiration dates before delivery, maintaining quality control standards and ensuring patient safety.
- Troubleshot and maintained AGV (Automated Guided Vehicle) systems, ensuring proper functionality, on-time deliveries, and smooth operation of supply carts to hospital units.
- Facilitated the timely and accurate delivery of supplies, ensuring that stock levels met the needs of hospital units and preventing any disruptions in operations.
- Continuously monitored and improved workflows, contributing to team performance and overall supply chain effectiveness.
Education
High School Diploma -
Back of the yards
01-2018
Additional Information
Bilingual
Timeline
Supply Chain Tech Lead
Rush University Medical Center, RUMC
09.2022 - Current
Supply Chain Tech
Rush University Medical Center, RUMC
11.2021 - 09.2022
Food Nutrition Services
Rush University Medical Center, RUMC
04.2020 - 11.2021
High School Diploma -
Back of the yards
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