DANIEL CABALLERO
Bell,CA
Summary
As a data entry professional who has taken computer classes since the 2nd grade, I truly enjoy data management and being meticulous in any given role. I consider client, consumer, or customer data extremely important. In my current role in customer service, I have progressively enjoyed different responsibilities.
Overview
15
15
years of professional experience
Work History
STORE SUPERVISOR
BENSTAR PROFESSIONAL SERVICES
LONG BEACH, CA
01.2022 - Current
- Formatting delinquent loans reports on Microsoft Excel
- Entry of call notes into company software
- Preparation of end of month delinquency reports
- Trained new hires on how to use company software
- Trained new hires in compliance with FDCPA rules
- Established one on one repayment plans with debtors
- Prepared and filed small claim lawsuits
- Scanned, updated, and maintained important documents in debtor loan files
- Prepared debt collection call scripts
STORE SUPERVISOR
METRO BY T-MOBILE
ANAHEIM, CA
01.2014 - 01.2022
- Counted cash in the register at opening and closing times
- Maintained a high staff morale by communicating clearly and respectfully with entire team
- Created sales plans
- Assisted with interviewing and recruiting new hires
- Trained and mentored new hires
- Analyzed sales data and developed plans to address performance gaps
- Assisted with marketing strategies and designed promotional fliers
- Received and implemented corporate guidelines
SALES/CUSTOMER SERVICE REP
METRO BY T-MOBILE
ANAHEIM, CA
09.2013 - 01.2014
- Followed opening and closing store procedures without supervision
- Successfully met and/or exceeded monthly sales quota
- Handled customer issues and complaints with patience and courtesy
- Activated mobile phones daily
- Provided general technical support to customers
- Answered incoming calls using proper phone etiquette
- Selected and handled delivery of store merchandise from suppliers
- Organized and managed inventory in store
- Used fax machine, printer, copier, and scanner
- Kept store clean and organized
- Completed training and education courses on company's products/services
- Communicated effectively with co-workers and supervisors
- Remained calm under stressful situations and in an environment with constant interruptions
DATA ENTRY CLERK (LONG-TERM TEMP)
CORTECH INTERNATIONAL (PREVIOUSLY STAFF DEPOT, INC.)
DOWNEY, CA
12.2009 - 12.2011
- Accurate and fast high volume data entry into company database and Microsoft Access
- Entered data for surveys into the company's internal program from their Digital Technology Services department (DTS)
- Worked effectively as a team to pull requested documents and meet strict deadlines
- Assisted in training newer temps in data entry tasks
- Use of Microsoft Excel spreadsheets for some projects
- Surveys were from varied clients including school districts, Harley Davidson motorcycles, Lexus, and others
Education
HIGH SCHOOL -
DAVID STARR JORDAN HIGH SCHOOL
LONG BEACH, CA01.2006
Skills
- 65 WPM
- 15,000 KPH
- Bilingual English/Spanish
- Microsoft Word
- Microsoft Excel
- Google Docs
- Google Sheets
- Accuracy
- Organization
- Time management
- Research
- Data collection
- Collecting information
- Document Preparation
- Data Security
- Data transcription
- Document processing
- Filing and data archiving
- Verifying data accuracy
- Error identification
- Word Processing
- Proofreading
- Data Integrity
- 10-key entry
References
References available upon request.
Timeline
STORE SUPERVISOR
BENSTAR PROFESSIONAL SERVICES
01.2022 - Current
STORE SUPERVISOR
METRO BY T-MOBILE
01.2014 - 01.2022
SALES/CUSTOMER SERVICE REP
METRO BY T-MOBILE
09.2013 - 01.2014
DATA ENTRY CLERK (LONG-TERM TEMP)
CORTECH INTERNATIONAL (PREVIOUSLY STAFF DEPOT, INC.)
12.2009 - 12.2011
HIGH SCHOOL -
DAVID STARR JORDAN HIGH SCHOOL