Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Daniel Caceres

Silver Spring,MD

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Maryland Health Connection
03.2025 - Current
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
  • Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.
  • Assisted patients with inquiries regarding healthcare services and insurance coverage.
  • Created forms, Spreadsheets on excel, Data entry
  • Used Excel, Microsoft Forms, Teams, Powerpoint, Adobe Acrobat,
  • Used the Maryland Health Connection Portal to review consumer's cases.

Call Center Representative

Automated Health Systems Inc.
02.2025 - 03.2025
  • Managed high call volumes while providing accurate information to clients.
  • Assisted customers with inquiries, ensuring timely resolution of issues.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Assisted Consumer with application processing with there SNAP, TDAP, TCA, OHEP
  • Used the E&E System to collect information.
  • HIPPA Trained

Education

High School Diploma -

Wheaton High School
Silver Spring, MD
05-2024

High School Diploma -

Thomas Edison High School of Technolgy
Silver Spring, MD
01-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Time management
  • File organization
  • Office administration
  • Microsoft Excel
  • Meeting planning
  • Documentation and recordkeeping
  • Filing
  • Data collection
  • Office inventory management
  • Scheduling appointments
  • Inventory management
  • Tech-Savvy
  • Staff scheduling procedures
  • Multitasking and organization
  • Staff training

Certification

  • CNP - Certified Notary Public
  • State of Maryland Biliteracy Seal

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Maryland Health Connection
03.2025 - Current

Call Center Representative

Automated Health Systems Inc.
02.2025 - 03.2025

High School Diploma -

Wheaton High School

High School Diploma -

Thomas Edison High School of Technolgy

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