Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Maryland Health Connection
8818 Georgia Ave, Silver Spring MD 20910
03.2025 - Current
Resolved customer complaints through effective communication and problem-solving techniques.
Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
Met customer call guidelines for service levels, handle time and productivity.
Trained new personnel regarding company operations, policies and services.
Assisted patients with inquiries regarding healthcare services and insurance coverage.
Created forms, Spreadsheets on excel, Data entry
Used Excel, Microsoft Forms, Teams, Powerpoint, Adobe Acrobat,
Used the Maryland Health Connection Portal to review consumer's cases.
Call Center Representative
Automated Health Systems Inc.
Columbia, MD
02.2025 - 03.2025
Managed high call volumes while providing accurate information to clients.
Assisted customers with inquiries, ensuring timely resolution of issues.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Assisted Consumer with application processing with there SNAP, TDAP, TCA, OHEP