Daniel Cao
Cincinnati
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
Work History
Billing Representative III & New Hire Mentor
Charter Communications
11.2020 - Current
- Actively train new hires during their on the floor training, assist facilitators with developing new hires into professional representatives, and work with the management team to overall help improve the development of our representatives
- Utilized problem-solving skills to troubleshoot complex billing issues quickly and effectively.
- Peer team mentoring and progress partner assistance
- Actively engage in team motivation in multiple team chats
Marketing Coordinator & Logistic Account Executive
Total Quality Logistics
05.2019 - 09.2020
- Assist in the development and implementation of the company's brand strategy to ensure all marketing efforts serve to achieve immediate and long-term business goals
- Onboarding new hires on-site and via national broadcast to all 57 offices to deliver a superior new hire experience by providing a high level of customer service that reached up to 300 new hires per class
- Helped facilitate our corporate giving program and develop long term relationships with local and national non-profits and charities such as Ronald McDonald House
- Improved event planning process through creative design, content development, and overseeing logistics and budget management.
Research Assistant, Consumer Behavior Lab
University of Cincinnati
01.2017 - 05.2019
- Assist in theory development, literature review, experimental design, survey creation, data collection, field research, and data cleaning/documentation/analysis
- Managed and executed experiments in a laboratory setting with an average capacity of 400+ participants weekly.
Education
Bachelor of Business Administration in Marketing -
University of Cincinnati
Cincinnati, OHSkills
- Team building
- Project Management
- Content Creation
- Training & Development
- Event Marketing
- Budget Management
Awards
- 2023 Gold Award Winner
- Multiple Silver & Bronze winner
- Keys to Success through new hire mentor success
Timeline
Billing Representative III & New Hire Mentor
Charter Communications
11.2020 - Current
Marketing Coordinator & Logistic Account Executive
Total Quality Logistics
05.2019 - 09.2020
Research Assistant, Consumer Behavior Lab
University of Cincinnati
01.2017 - 05.2019
Bachelor of Business Administration in Marketing -
University of Cincinnati