Daniel Cardenas

My current position at Champs Sports was the result of a transfer/promotion between brands under the same corporate management. Footlocker Inc and Champs Sports have systems in place to make transitions/promotions available to cross brands and are essentially the same when it comes to operations and customer service. What separates the two brands are some of the product offerings as well as the marketing towards their key demographics. The day to day tasks at this location were identical to those of Champs Sports Ontario and Footlocker Ontario and they included:

• Supervising day-to-day operations to meet performance, quality and service expectations.
• Ensuring any day-to-day issues were resolved quickly, correctly and promptly in order to limit the impact they have on our daily performance
• Monitoring cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completing regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Maintaining a clean, safe, and organized store environment to enhance the customer experience.
• Developing strong working relationships with staff, fostering a positive work environment as well as acting as the first line of human resources
• Interacting with a variety of customer types to ensure they were all given exceptional service, whether that be by the staff or myself
• Leading a team of 25 to 45 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Overseeing sales and customer service of the team to maintain and hopefully exceed our ever-increasing standards.

Throughout my time at Footlocker Inc, I learned to apply all of the skills I had developed from Champs and CVS combined but at a much larger scale in every aspect. Footlocker Inc being the parent company of Champs Sports, The daily tasks and responsibilities were essentially identical but at a 150% scale and a much faster pace. The environment here helped develop my previous skillset but vastly improved my organizational and multitasking skills as this location/position required a very precise approach in order to maintain the high standards for customer service without falling behind operationally. A general list of our daily tasks included:

• Supervising day-to-day operations to meet performance, quality and service expectations.
• Ensuring any day-to-day issues were resolved quickly, correctly and promptly in order to limit the impact they have on our daily performance
• Monitoring cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completing regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Maintaining a clean, safe, and organized store environment to enhance the customer experience.
• Developing strong working relationships with staff, fostering a positive work environment as well as acting as the first line of human resources
• Interacting with a variety of customer types to ensure they were all given exceptional service, whether that be by the staff or myself
• Leading a team of 25 to 45 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Overseeing sales and customer service of the team to maintain and hopefully exceed our ever-increasing standards.

The time spent working at CVS Pharmacy taught me many new skills and helped develop many of the skills obtained from my previous job at Champs Sports and how to apply them in a vastly different environment. Some of the daily tasks I was responsible for include:

• Providing excellent customer service and ensured any customer inquiries were resolved and patients left happy and informed
• Answering incoming phone calls and addressed questions from customers and healthcare providers.
• Maintaining customer records in order to fulfill any specific patient requests to ensure a smooth and enjoyable experience
• Stocking, labeling, and inventorying medication to keep accurate records.
• Enhancing pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculating dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Entering data from patients and processed any claims by insurance
• Spending time preparing and accounting for supplies for our daily COVID-19 vaccine clinics
• Organizing and sorting any documentation to ensure our clinics ran as smooth as possible

My time with Champs Sports taught and helped me develop skills in the categories of customer service, human resources, team building/maintenance, operational standards, organization, and various computer programs (microsoft teams, outlook, office, powerpoint, excel, word, onenote as well as zoom, slack, band and various ADP and UKG related programs.

Some of the day to day tasks include:

• Supervising day-to-day operations to meet performance, quality and service expectations.
• Ensuring any day-to-day issues were resolved quickly, correctly and promptly in order to limit the impact they have on our daily performance
• Monitoring cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completing regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Maintaining a clean, safe, and organized store environment to enhance the customer experience.
• Developing strong working relationships with staff, fostering a positive work environment as well as acting as the first line of human resources
• Interacting with a variety of customer types to ensure they were all given exceptional service, whether that be by the staff or myself
• Leading a team of 25 to 45 employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Overseeing sales and customer service of the team to maintain and hopefully exceed our ever-increasing standards.