Excel / Spreadsheets
Daniel Castro
Miami,FL
Summary
Results-driven and technically-savvy Operations Director with a progressive career in operations and project management. Proven track record of turning around under-performing teams by delivering continuous process improvements to drive quality and efficiency. Motivating and respectful leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal and decision-making skills. Thriving in high-pressure environments.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Facilities & Operations Director
VOUS Church
Miami, FL
03.2021 - Current
- Mentored and coached team members to foster productive and engaging work environment.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Trained and guided teams of over 100 members to maintain high productivity and performance metrics.
- Monitored budget and utilized operational resources effectively.
- Spearheaded corporate social responsibility initiatives that positively impacted local community while enhancing the organization's reputation as a responsible corporate citizen.
- Defined, implemented, and revised operational policies and guidelines.
Mortgage Loan Officer
Network Capital
Miami, FL
01.2020 - 03.2021
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
Community Athlete
Nike
Miami, FL
07.2018 - 01.2020
- Applied discipline and sense of responsibility toward all team and personal activities.
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
- Organized community sports after school programs and events for children in the community.
Education
Bachelor of Organizational Leadership - Business Administration And Management
Southeastern University
Lakeland, FL05.2021
Bachelor of Theology - Biblical Studies
Liberty University
Lynchburg, VA05.2018
Skills
- KPI Tracking
- Customer Relations
- Performance Improvements
- Operational Excellence
- Total Quality Management
- Strategic planning and execution
- Budget Control
- Department Oversight
- Data Management
- Policy Development and Enforcement
- Staff Training and Development
Software
Limble Asset Management
Quickbooks
Languages
Spanish
Native or Bilingual
Interests
Sports
Reading
Self-Improvement
Traveling
Sports
Played Soccer in High School and still play recreationally.
Timeline
Facilities & Operations Director
VOUS Church
03.2021 - Current
Mortgage Loan Officer
Network Capital
01.2020 - 03.2021
Community Athlete
Nike
07.2018 - 01.2020
Bachelor of Organizational Leadership - Business Administration And Management
Southeastern University
Bachelor of Theology - Biblical Studies
Liberty University