Daniel Celaya Gallardo

• Installed cable internet and voice services across residential and business locations.
• Managed installation of underground and aerial drops alongside interior and exterior wiring across residential and commercial properties.
• Troubleshot signal, connectivity, and equipment issues using diagnostic tools.
• Configured modems, routers, and set-top boxes for service activation.
• Educated customers on equipment use, service features, and basic troubleshooting.
• Resolved service interruptions quickly while maintaining professional customer communication.
• Communicated with supervisor and team members to report progress, discuss issues, and request guidance.
• Completed NCTI course pathway to progress from Technician 2 to Technician 5 and strengthen technical competency.
• Participated in special projects, including walkout initiative, The bullrush project, and supported network evolution during out-of-state deployment to Saint Louis, Missouri.

Installed underground drops and conduit for residential and business customers.

Installed cable and telecommunications equipment across residential areas, ensuring correct placement and connectivity.