Help Desk Technician
Golden Star Tech.\Beckman Coulter\Sciex
Carlsbad, CA
06.2025 - Current
- Deployed computers with Intune and PXE booting.
- Coordinated vendor interactions for onsite issues, including Xerox support and networking equipment deployment.
- Monitored UPS systems to ensure operational reliability.
- Ensured compliance with established standards, policies, and procedures.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Resolved network connectivity issues. (Splunk, ISE, Solar winds)
- Repaired damaged cables or replaced defective components as necessary.
- Installed operating system updates as required by company policy.
- Identified recurring technical issues and provided solutions to prevent future incidents.
- Configured security settings or access permissions for groups and individual users.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Maintenance on printers or scanners.
- Managed user accounts (passwords resets and deletion)
- detailed inventory management of asset stock.
- Supplied critical information for an ISO 27001 audit.
- Provided fix for 2024 CrowdStrike issue
