TENEKA MILLER
Jacksonville,Florida
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Total Dermatology
Jacksonville, FL
03.2023 - 05.2025
- Greeted and assisted visitors, ensuring a positive first impression of the organization.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained accurate records of visitor logs and appointment schedules for compliance.
Registration Clerk
Southeast Orthopedic Specialists
Jacksonville, Florida
12.2022 - 03.2024
- Assisted with patient check-in procedures.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Reviewed insurance information to ensure benefits coverage and recorded pre-authorization documents in system.
- Scanned clinical documents and insurance cards to include in patient charts.
Customer Service Representative
ADT Security
Jacksonville, Florida
10.2019 - 11.2022
- Collect payments on customer account
- Setup new account for new clients
- Reset customer’s alarm system
- Reset pin code for customer
- Walk customers through how to silence their alarm
- Inform customer on new alarm systems and services that we offered
- Trouble shooting systems due to a maybe power outage, technical error, rebooting systems ect.
- Inform clients of past due payment if any and getting that resolved
Packaging Associate
Amazon
Jacksonville, Florida
10.2019 - 01.2020
- Tracked merchandise movements using RF scanners.
- Filled orders according to defined standards using standard picking system.
- Verified items correctly matched to sales check for packing and shipment.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Checked accuracy of rejected product using computer terminal and scanner.
Housekeeper
Touchpoint Medical
Jacksonville, Florida
01.2019 - 11.2019
- Laundered sheets and removed stains to restore linens to pristine condition.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Interacted pleasantly with clients and guests when performing daily duties.
- Used cleaning chemicals following proper guidelines.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Service Express Agent
Dollar Rental Car
Jacksonville, Florida
01.2015 - 07.2018
- Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Explained policies and reviewed documentation to obtain signatures.
- Processed exchange requests in computer system.
- Updated and maintained rental agreement files and documents.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Processed rentals and collected associated payments.
Education
High School Diploma -
Cornerstone Christian Correspondence
St Mary’s Georgia06.2018
Skills
- Customer Service
- Calm and Professional Under Pressure
- Clerical Support
- Upbeat and Positive Personality
- Credit Card Payment Processing
- Multitasking and Prioritization
- Courteous Demeanor
- Adaptive Team Player
- Quick Learner
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Courteous with Strong Service Mindset
Timeline
Front Desk Receptionist
Total Dermatology
03.2023 - 05.2025
Registration Clerk
Southeast Orthopedic Specialists
12.2022 - 03.2024
Customer Service Representative
ADT Security
10.2019 - 11.2022
Packaging Associate
Amazon
10.2019 - 01.2020
Housekeeper
Touchpoint Medical
01.2019 - 11.2019
Service Express Agent
Dollar Rental Car
01.2015 - 07.2018
High School Diploma -
Cornerstone Christian Correspondence