Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Daniel Cole

Macomb,MI

Summary

Leadership professional with a passion for developing people, driving innovation, and building collaborative partnerships across teams. Experienced in implementing process improvements, analyzing performance trends, and leading initiatives that improve operational efficiency and business outcomes.


Overview

1
1
Certification
3
3
years of professional experience

Work History

Founder

Cole Consulting
07.2026 - Current
  • Founder of Cole Consulting, providing leadership coaching, interview preparation, resume services, and mortgage servicing consulting for individuals and organizations.

Team Leader

Rocket Mortgage
12.2023 - Current
  • Lead and develop a team of 16 servicing professionals through coaching, feedback, and performance management.
  • Drove customer satisfaction, productivity, and quality metrics, fostering accountability within the team.
  • Identify and implement process improvements that streamline operations and improve team performance.
  • Key Achievements: Leader of the Month #1 Performing Team (9 consecutive months) Created performance tracking tools.
  • Analyzed team performance data to identify improvement areas.
  • Facilitated cross-departmental communication to improve collaboration and operational efficiency.
  • Contributed innovative ideas and solutions that improved team performance and achieved desired outcomes.

Team Captain

Rocket Mortgage
08.2023 - 12.2023
  • Coordinated daily leadership operations and coached team to enhance collaboration.
  • Created training materials and collaborated with Learning & Development to streamline onboarding process.
  • Mentored new team members and facilitated continuous improvement initiatives.
  • Key Achievements: Achieved Captain of the Month title, showcasing outstanding performance and dedication. Revamped training content
  • Received promotion to Team Leader due to consistent high performance and leadership skills.

Education

Utica High School
01-2017

Skills

Leadership

  • Team Leadership
  • Coaching & Development
  • Performance Management

Operations

  • Project Management
  • Process Improvement
  • Critical Thinking
  • Problem Solving

Mortgage Consulting

  • Mortgage Operations
  • MSP
  • Loan Management Systems

Technology

  • Microsoft Office
  • Teams & Slack
  • AI Tools

Certification

eCornell - AI Certificate

Volunteer Experience

Board Member, Annjenette Foundation, 501(c)(3)

Timeline

Founder

Cole Consulting
07.2026 - Current

Team Leader

Rocket Mortgage
12.2023 - Current

Team Captain

Rocket Mortgage
08.2023 - 12.2023

Utica High School
Daniel Cole