Daniel Connell

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Started as a Dishwasher, then due to previous experience and necessity, moved to Expo, and then Busser on the weekends. Did the work of 2 bussers by myself.

• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
• Followed supervisor instructions to complete tasks on time.
• Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
• Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.

I started as a dishwasher/BOH prep, and as the need arose, became proficient at every station. Dish/Prep, Cook, and Front of House lead. Increased sales, decreased waste and 3rd party order errors. Maintained the highest sales avg., and tips in the company's history. Also only employee to work their way from BOH to Shift Leader, and was known for my excellent customer service.

• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals.
• Trained and mentored new employees.
• Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Managed store personnel by delegating tasks and supervising daily operations.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Started on the block slicing the meats, and quickly promoted to Night-shift closing manager.

• Counted out cash drawers and balanced totals.
• Closed 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.