Summary
Overview
Work History
Education
Skills
Timeline
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Dan Conroy

Merrick

Summary

Dedicated and detail-focused professional with a background in customer service and healthcare support, transitioning into healthcare finance. Currently strengthening expertise in financial analysis, risk management, and business operations through an MBA at Pace University. Experienced in working closely with patients and healthcare professionals. Passionate about the healthcare industry and eager to apply financial expertise to enhance operations and support strategic decision-making.

Overview

4
4
years of professional experience

Work History

Client Service Associate

Hanover Bank
01.2024 - 11.2024
  • Provided customer service to all clients of the bank and potential clients via phone, email, and face-to-face communication.
  • Prepared and maintained accurate records of Branch's financials.
  • Collaborated with other departments to service clients.
  • Maintained strict compliance with Bank Secrecy Act Regulations, ensuring the confidentiality of client's accounts and information.


Physical Therapy Aide

Therapeutic Solutions Physical Therapy
09.2020 - 03.2023
  • Assisted multiple Physical Therapists in providing patient care, supporting treatment plans, and ensuring a smooth workflow throughout the day.
  • Provided patients with instruction of exercises, stretches, and balance activities to perform during sessions.
  • Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
  • Maintained strick compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.

Front Desk/Salesperson Trainer

Onyx Fitness
09.2020 - 11.2022
  • Managed front desk operations, including member check-ins, scheduling, and resolving customer issues.
  • Trained new front desk and sales staff, ensuring a high level of customer service and operational efficiency.
  • Assisted in organizing gym events, promotions, and marketing efforts to increase membership retention and acquisition.
  • Maintained a welcoming and professional environment with staff and members.


Education

MBA - Corporate Finance

Pace University
New York, NY
08-2025

Bachelor of Science -

Adelphi University
Garden City, NY
05-2023

High School Diploma -

Calhoun High School
Merrick, NY
06-2019

Skills

  • Empathy and patience
  • Issue resolution
  • Performance metrics analysis
  • Data entry proficiency
  • Interpersonal and written communication
  • Professionalism and etiquette

Timeline

Client Service Associate

Hanover Bank
01.2024 - 11.2024

Physical Therapy Aide

Therapeutic Solutions Physical Therapy
09.2020 - 03.2023

Front Desk/Salesperson Trainer

Onyx Fitness
09.2020 - 11.2022

MBA - Corporate Finance

Pace University

Bachelor of Science -

Adelphi University

High School Diploma -

Calhoun High School

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Dan Conroy