Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Daniel Cordova Muñoz

Stockton,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
11
years of professional experience

Work History

Senior Dining Room Manager

BJ's Restaurant & Brewhouse
San Mateo, CA
09.2023 - Current
  • Enforced safety regulations among employees by conducting regular inspections of the premises.
  • Maintained records of all transactions taking place at the restaurant including cash register receipts.
  • Resolved customer complaints in a timely manner by listening to their concerns and finding solutions that best fit their needs.
  • Developed training programs to ensure quality standards were met.
  • Provided guidance and support to front-of-house staff during busy periods.

Front End Courtesy Clerk

Costco
South San Francisco, CA
07.2023 - 09.2023
  • Provided assistance to other team members as needed or requested by management.
  • Replenished merchandise on shelves as needed according to company guidelines.
  • Greeted customers and provided excellent customer service.

Service Manager

Romano’s Macaroni Grill
Stockton, CA
05.2016 - 05.2022
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Lead Server

Cocoro Bistro Sushi Bar
Stockton, CA
08.2020 - 05.2021
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.

Floor Sales Associate

RadioShack
Stockton, CA
12.2015 - 02.2016
  • Having knowledge of a little bit of everything so that when a customer asked where a part was or what something was used for I could accurately assist them
  • Recommended and helped locate or obtain merchandise based on customer needs and desires.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.

Front-End Cashier

Raley’s
Stockton, CA
06.2014 - 12.2015
  • Assist in the quick and efficient checkout service of customers by helping to unload grocery items onto check stands, bagging groceries, and providing carry out service to everyone
  • Gather shopping carts from parking lots,sweep and mop floors, assist in cleanup of spills and other general housekeeping duties
  • Mark and label products using market tools
  • Load materials and products into package processing equipment.

Education

High School Diploma -

Bear Creek High School
05.2014

AA Diploma from - Mathematics and Science

San Joaquin Delta College
07.2019

AA Diploma - Arts and Humanities

San Joaquin Delta College
07.2019

Skills

  • Coaching and mentoring
  • Customer service
  • Communication
  • Leadership
  • Organizational skills

References

  • George Zober- General Manager BJ's Restaurant & Brewhouse. (510) 427-4566
  • Giovanni De La Renta- General Manager BJ's Restaurant & Brewhouse. (415)827-5507
  • Laura Philips- Spanish Teacher. (209) 505-0448

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Senior Dining Room Manager

BJ's Restaurant & Brewhouse
09.2023 - Current

Front End Courtesy Clerk

Costco
07.2023 - 09.2023

Lead Server

Cocoro Bistro Sushi Bar
08.2020 - 05.2021

Service Manager

Romano’s Macaroni Grill
05.2016 - 05.2022

Floor Sales Associate

RadioShack
12.2015 - 02.2016

Front-End Cashier

Raley’s
06.2014 - 12.2015

High School Diploma -

Bear Creek High School

AA Diploma from - Mathematics and Science

San Joaquin Delta College

AA Diploma - Arts and Humanities

San Joaquin Delta College

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Daniel Cordova Muñoz