Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Daniel Costello

Yuba City,CA

Summary

Personable and dedicated Customer Service Representative with extensive experience in the Automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I have 34 years of Ford Service Advisor Experience and am Certified and up to date.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Automotive Service Advisor

Wittmeier Chevrolet
Chico, CA
01.2024 - 06.2024
  • Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics. Communicated efficiently with Clients on status of repairs, length of time needed in the shop, And any retail charges that would be involved at Clients expense.

Service Advisor

O'Meara Ford
Northglenn, CO
01.2023 - 06.2023
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Resolved customer complaints in an efficient and courteous manner.
  • Developed strong relationships with customers by providing exceptional customer service.

Servive Advisor

Town & Country Ford
Nashville, TN
07.2021 - 12.2022
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Service Advisor

Jenkins & Wynne Ford
Clarksville, TN
01.2021 - 07.2021
  • Explained amount for expected services and provided detailed answers to customer questions.

Service Advisor

Walnut Creek Ford
Walnut Creek, CA
04.1996 - 12.2020
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.After almost 25 Years here. I gained an incredible customer base, thru Trust, Honesty, and being consistent throughout my process.

Service Advisor

Larry Geweke Ford
Yuba City, CA
01.1990 - 04.1996
  • Explained amount for expected services and provided detailed answers to customer questions. Provided answers to any Warranty questions that where asked, checked for Factory Recalls. I provided excellent communication between Technicians and Clients on repair progress.

Education

High School Diploma -

Yuba City High School
Yuba City, CA
06.1981

Skills

  • Multitasking and Organization
  • Service Recommendations
  • Excellent Communication
  • Performance Goals
  • Customer Service
  • Documentation and Reporting
  • Attention to Detail
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality

Certification

  • Master Certification, Ford Motor Company -Year 2006, Currently I am Master Certified, Level 3

Timeline

Automotive Service Advisor

Wittmeier Chevrolet
01.2024 - 06.2024

Service Advisor

O'Meara Ford
01.2023 - 06.2023

Servive Advisor

Town & Country Ford
07.2021 - 12.2022

Service Advisor

Jenkins & Wynne Ford
01.2021 - 07.2021

Service Advisor

Walnut Creek Ford
04.1996 - 12.2020

Service Advisor

Larry Geweke Ford
01.1990 - 04.1996

High School Diploma -

Yuba City High School

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Daniel Costello